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Report: #1323496

Complaint Review: YELP - Internet

  • Submitted:
  • Updated:
  • Reported By: Berry Ruffin — Las Vegas Nevada USA
  • Author Not Confirmed What's this?
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  • YELP Internet USA

YELP Yelp advertising Post bad review 1 star hide not recommend good reviews. We pay yelp to advertise us they put us way down on list beneath services nor related to what we do Internet nation

*Consumer Comment: Something nasty is going on...

Show customers why they should trust your business over your competitors...

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 I hired Yelp to advertise my company J & B Hauling. I've gotten 5 great reviews 1 bad review. Yelp has intentionally put good reviews under not recommended essentially hiding them and leaving up the only bad review making us a 1 star company. Yelp also has put my company at like number 17 and,20 on the list even though I pay them to advertise for J & B Hauling. In most cases even putting us under concrete cleaners etc when we do junk removal Hauling and heavy dirt rock concrete removal unacceptable Bottom line yelp is costing me huge sums of money and jobs as of today 8-19-2017 activity shows 73 views 7 leads, bad number for someone your paying to supposedly advertise for you and get you work. Yelp displays my company as a 1 star business.. J&B Hauling has had over 105 excellent reviews on Angier List as well as an A+ BBB rating due to our excellent customer service and our willingness to help our customers save money with their haul offs. This looks fishy on yelps part our pricing cannot be even close o being matched.2 weeks ago we did a job for 175. that our competitor bid for 500. We are most likely the fairest most honest company in Las Vegas we strive for excellent customer satisfaction and happiness as well as saving our customers money

This report was posted on Ripoff Report on 08/19/2016 04:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yelp/internet/yelp-yelp-advertising-post-bad-review-1-star-hide-not-recommend-good-reviews-we-pay-yelp-1323496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Something nasty is going on...

AUTHOR: R.C.R - (USA)

POSTED: Sunday, August 21, 2016

I looked at your yelp page yesterday.  You had 2 new positive reviews from customers.  I thought to myself "I bet they move those positive reviews to the Not Recommended section".  Just now, I looked again and indeed one of your positive reviews has been removed.  

Something is going on with yelp.  Why do they do this to small business owners?  Yelp needs a complete overhaul, new management, new Coporate team, new employees, a new business model and most of all, a moral compass!

If you read the reviews at glassdoor, the employees, past and present, admit they have the ability to to decide which reviews stand and which ones are put under Not Recommended.  Yelp claims their software determines it, but if you read the glassdoor reviews, you find out quickly that no, it's humans making that decision.

In your case, what I don't understand is, if you are paying for advertising, that is, according to the employees, the determining factor in whether or not your business is allowed to have all your positives or whether they go to Not Recommended.  It's almost like someone at yelp hates you and has something personal against you.  I don't know the answer to this.  I think it will take a class action lawsuit to get yelp to change their crooked ways.  That or govt. intervention.  Ripoffreport generally does not allow links to be posted, so let me just say that if you do a bit of research, people are trying to get a class action suit going and there are a couple websites that are aiming for that.  People that have sued individually keep losing against so it's probably going to take a massive group effort to obtain any results.

Good luck!  Sorry this is happening to you.

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