Yelp Fraud, Illegal, Patient Safety, Accomplice San Francisco California

I would like to voice out how this company has made me feel. I have always used yelp to be able to search good restaurants, great doctors, and recently great plastic surgeons. I recently was convinced that a business was reputable and the surgeons whom I wanted to have surgery with, held board certifications in plastic surgery. Mostly because the yelp recommended reviews pointed out that they were great plastic surgeons who satisfy every customer, but this is a fallacy.

I went ahead and placed a few calls, only to find out they were NOT BOARD CERTIFIED PLASTIC SURGEONS. So, this is when I became extremely alarmed, since it seems to me Yelp is leading potential unharmed patients to be trapped in these "plastic surgeons" hands. BTW, if you would like to google them yourself, it is the Carlotti Cosmetic Surgery Center, again, they are NOT board certified plastic surgeons and they are practicing on people who may not have a clue. 

Since I made a few phone calls to their practice, I immediately knew a lot more about these surgeons. I wanted to share my experince of how unprofessional, and rude the receptionist was to me, not only that, but what bothered me the most is that she wouldn't give me a straight answer about a woman who was completely butchered by them. The receptionist also was conveniently ignoring my question if they were in fact board certified plastic surgeons. I had to do a lot more digging on my own to find out so much more that they were hiding. 

I wrote my review on Yelp about MY experience, immediately after it was live, they removed the review. Was it because I was never a patient there? Guess what?! Thank goodness I was never the Carlotti's patient!! I would not want a botched surgery, but that does not take away the fact that I was already a customer the minute I placed the phone call and exchanged words with the receptionist. My review was simply to let others know that they could potentially end up harmed, if they were looking to have surgery with the Carlotti team, since they do not hold certifications in plastic surgery.

I am apalled that Yelp would let potential customers be in harms way. Every time you switch channels on the news, they warn so many people that if you are going to have plastic surgery, lets say a breast augmentation, you need to go to a plastic surgeon, not a cosmetic surgeon with dentistry background. Also, the fact that Yelp lets other reviews get away with stating that they were not patients, but that their (botoxed grandmother or cat was a patient... I am being sarcastic) daughter or wife was a patient and they were leaving reviews on their behalf should mean that these members have violated community guidelines and those reviews should be removed as well.

I do not understand why is it not OK to let others make an educated decision with the truth. Yelp has lost me as a true yelper. I no longer trust their reviews as I feel that they might be in cahoots with businesses, many of Yelpers have reported that their truthful negative reviews have been removed, but yet their reviews do not violate community guidelines. Is it that they are trying to eliminate negative reviews to promote their businesses with fake positive reviews? I don't know, but in my opinion, it seems so.