• Report: #1108353
Complaint Review:

Young Explorers

  • Submitted: Thu, December 19, 2013
  • Updated: Thu, December 19, 2013

  • Reported By: Menotsue — Big Canoe Georgia
Young Explorers
P.O. Box 3338, Chelmsford, MA Chelmsford, Massachusetts USA

Young Explorers Young Explorer's Creative Educational Products Placed order for Christmas on 12/06/13, called on 12/19/13 and was told that 2 items were on back order, and that they had a problem with my address. They had my email, phone, total address, and had not notified me of any problem. Now they say that I will not receive the order until after Christmas, unless I want to pay expedited FedX 2 day for $30 more. What about their claim to guarantee satisfaction, plus they had also guaranteed to get the order to me before Christmas if ordered before 12/08? Chelmsford Massachusetts

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

This company is supposed to be a first class provider of educational toys. They claim NO-NONSENSE GUANRANTEE: if for any reason you are not satisfied with the product, return it for a prompt and courteous exchange, credit, or refund of the merchandise price. I guess that is the c***k in the guarantee. First you need to receive the merchandise. I was sent an email from YoungExplorers.com guaranteeing that an order placed before 12/08 would indeed arrive before Christmas, and on 12/06, I placed an order for seven items at a total of$221.65, with a $19.95 charge for shipping and handling. I received an email stating that they had received the order. On 12/19, since I had not received the order, or any correspondence about the order, I called the customer service number. This started as an automated service, yes, the order was confirmed, yes, they were working on it, etc. so I requested a representative and started to dispair, the phone would not let me go to an agent, instead it went on a loop, but after about 30 minutes a human being came to help. Yes, they did have my order but two items were on backorder - no problem, send them later but why have I not received the rest? Well, they were having a problem with my address: but UPS and FedX do not have a problem with my address, so why had they not notified me? No Answer, except to say that if I still wanted the other items before Christmas, then I would have to pay an additional $30 dollars, on top of the $19.95 already paid, in order to have it ship FedX 2 day!!!! This is outrageous!!! They had promised to get the order to me before Christmas if ordered before 12/08, so I ordered 12/06 and they acknowledged receipt of the order on 12/06, BUT NOW, I CANNOT GET THE ITEMS WITHOUT PAYING ANOTHER $30?!!?!?!?! I will never order from them or their affiliates ever again, and will tell the grandkids why they are getting money instead of gifts.

This report was posted on Ripoff Report on 12/19/2013 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/reports/young-explorers/chelmsford-massachusetts-01824-0938/young-explorers-young-explorers-creative-educational-products-placed-order-for-christmas-1108353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Young Explorers

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?