Complaint Review: YourCigarettesStore - http://www.yourcigarettesstore.com/ Internet
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- Author Not Confirmed
- YourCigarettesStore Internet United States of America
- Phone:
- Web: http://www.yourcigarettesstore.com/
- Category: Smoke Shops
YourCigarettesStore Failed to deliver order since September 09, 2011 , yourcigarettesstore.com/, Internet
*Consumer Comment: your cigarette store
*Author of original report: Unable or refuse to provide refund??
*Author of original report: Yet again, told to wait another week
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All documented under Request Ticket Number: YS00000738
In summary:
Place order for cigarettes on 09Sep2011. Followed up on 07Oct and reported order not received. Was told to be patient, orders cannot be lost.
Further requests for update and response:
18Oct - shipment in compliance check at Ukrainian Postal Service.
19Oct - shipments will go out in couple of weeks
24Oct - please wait another 10-days
17Nov - shipments will be release in 48-hours, dispatched from Ukraine and delivered in 9-15 days
28Nov - advised that refunds are no longer offered but all orders should be sent in 7-10 days
19Dec - shipments released few days ago
As of 18Jan2012, shipment still not received.
This report was posted on Ripoff Report on 01/18/2012 03:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yourcigarettesstore/internet/yourcigarettesstore-failed-to-deliver-order-since-september-09-2011-yourcigarettesstor-824737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
your cigarette store
AUTHOR: petutti - (United States of America)
SUBMITTED: Wednesday, December 26, 2012
I can't believe there has not numerous complaints about this store. I made 2 orders last summer (2011). I still have have not received. I have inquired to them numerous times since than. Which I always get back inane excuses. Also stupid reasons why they can't give you your money back.
#2 Author of original report
Unable or refuse to provide refund??
AUTHOR: William Van Deventer - (United States of America)
SUBMITTED: Thursday, January 19, 2012
From:
mail@yourchatonline.com [mailto:mail@yourchatonline.com] On Behalf Of YourCigarettesStore
Sent: Thursday, January 19, 2012 10:49 AM
To: William Van Deventer
Subject: Re: RE: Order Process (YS00000738)
Dear William Van Deventer,
This is in reference with your Request Ticket Number: YS00000738.
--
We still have problems with custom and are not able to make refund because we have exceeded refund limit.
Sorry for inconvenience.
--
Please reply back to this email without changing the subject line if you have further clarifications.
Sincerely,
YourCigarettesStore.com
support@yourcigarettesstore.com
http://www.yourcigarettesstore.com
#1 Author of original report
Yet again, told to wait another week
AUTHOR: William Van Deventer - (United States of America)
SUBMITTED: Thursday, January 19, 2012
From: William Van Deventer
Sent: Thursday, January 19, 2012 8:46 AM
To: 'YourCigarettesStore'
Subject: RE: RE: Order Process (YS00000738)
Yet again I am told to wait another week. The weeks
have turned to months, currently 6-months without resolution. I request a
full refund, as I have no expectation that YourCigarettesStore will resolve
shipping issue.
Moreover, a compliant has been filed with
RipoffReport.com, an Internet based consumer advocacy group:
http://www.ripoffreport.com/smoke-shops/yourcigarettesstore/yourcigarettesstore-failed-to-67280.htm
Further reports will be populated over the Internet as
long as this issue remains unresolved. This issue is not difficult or
overly complex , simply YourCigarettesStores failure to act.
William Van Deventer
-----Original Message-----
From: mail@yourchatonline.com [mailto:mail@yourchatonline.com]
On Behalf Of YourCigarettesStore
Sent: Thursday, January 19, 2012 2:02 AM
To: William Van Deventer
Subject: Re: RE: Order Process (YS00000738)
Dear William Van Deventer,
This is in reference with your Request Ticket Number:
YS00000738.
--
We are still expecting more detailed information about
the parcels. You should expect them in a week approximately. The problems with
customs are solved now.
--
Please reply back to this email without changing the
subject line if you have further clarifications.
Sincerely,
YourCigarettesStore.com
support@yourcigarettesstore.com
http://www.yourcigarettesstore.com
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