Report: #1241526

Complaint Review: Yuppy Puppy Boutique

  • Submitted: Mon, July 13, 2015
  • Updated: Mon, July 13, 2015
  • Reported By: Stacey — Box Springs Georgia USA
  • Yuppy Puppy Boutique

    Internet
    USA

Yuppy Puppy Boutique They took my money and did not send the items and would not respond to calls or emails. Internet

*Author of original report: You are making excuses

*REBUTTAL Owner of company: Transferring of ownership

Show customers why they should trust your business over your competitors...

I found Yuppy Puppy Boutique online and placed an order on June 8th 2015, I ordered 2 puppy collars and the total with shipping was $48.85. I paid through Paypal and they accepted payment.

After 3 weeks I called to inquire about my order status. I got no answer and the recording states that the voicemail is full and I could not leave a message. I tried several times during their business hours over the next couple days. I also emailed them to check the status. I got no reply, no communication at all.

After giving them plenty of time to let me know something, I filed a complaint through Paypal, and they did not respond to that either, so I have escalated it to a dispute. To this day July 13th 2015, I have not received any type of response from Yuppy Puppy Boutique. 

Do not order from this place. Not only are their prices on the high side, they wont send your order and won't even acknowledge your inquiries at all. Buyer Beware!!!

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This report was posted on Ripoff Report on 07/13/2015 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/reports/yuppy-puppy-boutique/internet/yuppy-puppy-boutique-they-took-my-money-and-did-not-send-the-items-and-would-not-respond-1241526. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

You are making excuses

AUTHOR: - ()

You can't excuse what happened. If there was no product to sell or if the business was not running at the time, the website should have been taken down or at least have a warning that you would take our money and expect us to know that we would get nothing.

I waited 3 wks before I attempted to make contact and I never got any type of reply. I could not reach anyone by phone. Even when Paypal did their investigation, they could not get any type of response whatsoever, that is why they decided in my favor and refunded my money. 

If you are now running this business, you're reply that is full of excuses but not a trace of an apology shows your attitude toward customers. You want to try to make me look dumb or impatient, which was not the case. This business is apparently in the hands of another crook.

I stand behind everything I said and I would warn others not to give this rude person your money. He doesn't seem to think I should have been treated like a customer and I still say Buyer Beware!!!

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#2 REBUTTAL Owner of company

Transferring of ownership

AUTHOR: Yuppy Puppy Boutique - (USA)

 When the customer ordered the company was just transferred to me from original owner and the website hadn't been updated in five years. The items the customer ordered were hand made and as it clearly states on the website it takes 3-4 week before the product can be shipped out. I also notated that on PayPal in the disput and refunded the monies to the customer. I did respond to several emails.

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