• Report: #295055
Complaint Review:


  • Submitted: Fri, December 28, 2007
  • Updated: Sat, March 21, 2009

  • Reported By:Hemet California
www.zazzle.com Menlo Park, California, Nationwide U.S.A.

Zazzle Total Rip-Off! Bad customer service. Wont refund on defective merchandise! Menlo Park California

*Consumer Suggestion: Zazzle Management Team's Contact Info

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Christmas 2006, I ordered several color photo coffee mugs from Zazzle. They looked great when they arrived for Christmas presents. Approximately 3 months later, the pictures began to fade and turn a "reddish" color. I e-mailed customer service and explained what was happening. I was instructed to photograph the mugs, which I did, and sent the photos to Zazzle. Their reply was "sorry, all we can do is give you free shipping on your next order." The pictures are almost completely gone now.

I am disabled and do a lot of online shopping. With the exception of Sears.com, I have never had any trouble until I ordered from Zazzle. I foolishly recommended them to several friends, and to my son, a school principal, who promptly ordered a mug for each of his faculty. Ouch!

Ms koye
Hemet, California

This report was posted on Ripoff Report on 12/28/2007 01:34 AM and is a permanent record located here: http://www.ripoffreport.com/reports/zazzle/menlo-park-california-nationwide/zazzle-total-rip-off-bad-customer-service-wont-refund-on-defective-merchandise-menlo-pa-295055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Zazzle Management Team's Contact Info

AUTHOR: Bamboonga - (U.S.A.)

I too have had problems with this company, although not so much with faulty merchandise being delivered. I created several shirts - the only non-text item on them whatsoever was a piece of artwork I designed myself. Within 3 weeks I received an e-mail from zazzle stating that 'somebody' claimed it was their 'intellectual property' and they just arbitrarily removed it without any investigation or even asking. I wrote them back informing them that it, in fact, was not somebody else's and requesting a name and contact info for this person/organization's general counsel to file charges of copyright infringement and slander.

All this 'Erik' with Zazzle's 'Content Management' provided, after 6 e-mails requesting the full name, address, and any contact info they were provided, was the name of a company (Affinity Consultants). No proof whatsoever that they owned my design, nothing specific on the shirt that supposedly belonged to them, just their name and the claim. After visiting their website, they're an environmental protection consulting firm!

Anywho, if you guys are trying to find a better way to get in touch with Zazzle, why not contact their management team (contact info is listed below, including home address and phone number so you can get in touch even after those pesky business hours when their minds are fresh as they relax in their $1.1 million dollar homes).


Beaver, Robert Irven
Spouse: Peggy O. Beaver

Home Address:
270 Park Ln.
Atherton, CA 94027
Home Phone Number: 650-326-4675

Vice President/Marketing

(Burke) Mitic, Kathleen C.
Spouse: Mitic, Scott G.

Home Address:
1730 Webster St.
Palo Alto, CA 94301
Home Phone Number: 650-447-9214

Hope this helps resolve some issues! As far as I know, this information was current as of today, 21 March, 2009...I'm sure they'll be more than happy to field your complaints, since they seem to have hired some unscrupulously lazy individuals to handle customer service!!!
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