• Report: #824761
Complaint Review:


  • Submitted: Wed, January 18, 2012
  • Updated: Wed, January 18, 2012

  • Reported By: Scott — California United States of America
Internet United States of America

Zazzle.com Zazzle Scammed a "shipping membership" out of me. Poor customer service Internet, Internet

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I ordered a product at Christmas from Zazzle.com .  One item. Ordered it, checked out, item was shipped and received.  31 days later I get an email from paypal saying that zazzle has charged me $9.95 for a shipping discount program. I certainly didn't need or want this - so I emailed Zazzle. They responded and said that since it was not within 30 days, I could not cancel, and they would not refund me $9.95.  This was seriously on day 31.  Until this email from paypal - I had no idea I had joined this ridiculous program.  No doubt I must have not unchecked a box during check out that booked me into this.  I emailed them again - before going here or elsewhere to post a complaint and asked one more time - that they were seriously not going to refund me 10 bucks because I emailed on day 31, and they have a 30 day policy.  They replied and said that is correct.  I was polite and simply requested the refund. They would not oblige.  FAIL Zazzle.com . Poor customer service, and scamming people out of a "shipping program".  Who wants that? You are not Amazon prime.  I truly hope this post costs you at least 10 dollars worth of business. Something that could have easily been rectified by simply treating a customer like a customer.

I strongly advise against ordering any single item from Zazzle.com based on their shady business practices and poor customer service.

This report was posted on Ripoff Report on 01/18/2012 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/zazzlecom/internet/zazzlecom-zazzle-scammed-a-shipping-membership-out-of-me-poor-customer-service-interne-824761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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