Complaint Review: Zen Massage Austell - Austell Georgia
Zen Massage Austell massage, appointment, schedule,i nefficiency, management, owner Austell, Georgia
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I have been coming to Zen Massage in Austell for over a year.I always see Widline she is the best. I had made an appointment on 2/7/10 for a 90 minute massage when I was there in January. My daughter lives on the west coast and when she comes to visit I always schedule an appointment for us together. I called in advance and spoke with the office manager, Gloria, to book a 90 minute hot stone massage for the same time and date. When we arrived to my disappointment I was only scheduled for an hour and my daughters appointment was not even booked. Gloria was also working that day and only mumbled some one had made a mistake. We were fortunate that Greg could see her only to do a swedish massage for an hour instead of what I had booked for. What is the purpose of scheduling in advance? The owner has made a comment that she has had no complaints prior to January 2010. Maybe because the management she had at that time was always on top of things. Professional is not what I call the new manager. I see other customers have posted reviews and comments on other sites of various franchises closing with no warning and they are stuck with gift certificates they can not redeem. I will not be coming back.
This report was posted on Ripoff Report on 02/19/2010 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zen-massage-austell/austell-georgia-30106/zen-massage-austell-massage-appointment-schedulei-nefficiency-management-owner-auste-571975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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