• Report: #884343
Complaint Review:

Zenni Optical

  • Submitted: Thu, May 17, 2012
  • Updated: Thu, May 17, 2012

  • Reported By: Behr — Georgia United States of America
Zenni Optical
448 Ignacio Blve Suite 332 Novati, California United States of America

Zenni Optical Company is a FRAUD Novati, California

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I purchased glasses on line with this company. You are required to submit your prescription to them after picking out your frames.  I had just had glasses made at a private optician so I used the new prescription to order from Zenni. The prescription I received on the glasses I ordered was completely inaccurate. It took several weeks and emails to establish an RA number, resend the prescription several times, which they kept losing and the agents I called were very rude. They offered a fifty percent refund, which is their standard policy. I had to pay return shipping to return the glasses for an examination, upon which their lab called to tell me it was correct and they could not do any further service for me.  The frames I purchased were available at the local discount store for half the price I paid. This company is a rip off

This report was posted on Ripoff Report on 05/17/2012 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/zenni-optical/novati-california-94949/zenni-optical-company-is-a-fraud-novati-california-884343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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