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Report: #590124

Complaint Review: Zenni Optical - San Rafael California

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  • Reported By: Sheryl — Smyrna Georgia United States of America
  • Author Not Confirmed What's this?
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  • Zenni Optical 27 Sunny Oaks Drive San Rafael, California United States of America

Zenni Optical Zennioptical You don't need glasses to see they are unscrupulous San Rafael, California

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Beware of ordering your glasses from these people.  When I received my order of two glasses, one for bi-focals, the other for single-vision, it was obvious the prescription was incorrect.
When I called to let them know the glasses were wrong, and to request a return authorization, they told me they would only refund 50% of the price, adding "how could we stay in business if we gave everyone a refund?"
The glasses are made in China.  One can only wonder how huge the markup.  Add the money they keep from prescription errors to their profit margin and you can see how well they are doing.  Maybe right now.
Well, I wonder how long they will stay in business if they keep ripping off their customers.
Won't be long.

This report was posted on Ripoff Report on 04/06/2010 12:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical/san-rafael-california-94903/zenni-optical-zennioptical-you-dont-need-glasses-to-see-they-are-unscrupulous-san-rafael-590124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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