Report: #1319445

Complaint Review: Ripoff Report | Zip Capital Group TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Zip Capital Group is committed to helping small and medium-sized businesses grow by offering a combination of capital. Zip Capital Group has expertise and a variety of products and services to help clients meet their funding goals. Zip Capital Group is a US Based, financial services company focused on working capital loans. At Zip Capital Group, LLC, the customer and their business always comes first.

  • Submitted: Thu, July 28, 2016
  • Updated: Thu, October 12, 2017
  • Reported By: x agent — Lake Forest California USA
  • Zip Capital Group TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Zip Capital Group is committed to helping small and medium-sized businesses grow by offering a combination of capital. Zip Capital Group has expertise and a variety of products and services to help clients meet their funding goals. Zip Capital Group is a US Based, financial services company focused on working capital loans. At Zip Capital Group, LLC, the customer and their business always comes first.
    15215 Alton Pkwy #200,
    Irvine, California
    USA

Zip Capital Group Verified TRUSTED Business REVIEW: Zip Capital Group, LLC is dedicated to the client’s complete satisfaction. Zip Capital Group prides themselves in their commitment to providing the best possible borrowing experience to clients.
*UPDATE: Zip Capital Group pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Zip Capital Group recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Zip Capital Group for its full commitment to quality customer service.

Ripoff Report's discussions with Zip Capital Group, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Zip Capital Group, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Principal Farid Karimi of Zip Capital Group, LLC has reiterated that clients are the heart of the Zip Capital Group, LLC business and that without them, there would be no business. [continued below]....
..... He tries to make this philosophy the lifeblood of his company by making it the foundation of the Zip Capital Group, LLC training program that all sales consultants much complete.

The extensive training program teaches that the satisfaction of the client’s financial goals is what has made Zip Capital Group, LLC successful and will continue to do so into the future.

Zip Capital Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Farid Karimi during an onsite inspection held by a third-party verification company with no biases towards Zip Capital Group.

Zip Capital Group is a leading provider of loans to small and medium-sized businesses in over 33 different industries. The owner stated the following about his company, "we help small and medium-sized businesses grow by offering them a combination of capital, our expertise, and variety of products and services to meet their funding goals."

Leads for Zip Capital Group are primarily attained through social media, telemarketing, and referrals. Potential clients will submit an application to one of Zip Capital Group's portfolio managers. The application is then evaluated for possible qualifying programs. The owner further explained the sales process for applicants, "one the program is available they are presented to the merchant. At which point the merchant chooses what program best fits their business goals. The loan gets funded within 2 to 3 business days."



CUSTOMER CARE & COMPLAINT RESOLUTION – ZIP CAPITAL GROUP

During the on-site interview, the owner was asked to describe a situation where a client was not satisfied with the level of service they received. the owner expressed that their most common complaint arises when the client's expectations do not match the final provided service. He further stated, "this is sometimes due to the fact that the merchant does not have a firm understanding of their current credit." In order to remedy situations like this, "what we do is attempt to be as straightforward and realistic during the whole due diligence process. We work very closely with our customers, and we consider their success to be our success as well."

When asked to comment on complaints posted on Ripoff Report's website the owner expressed that the complaints were made by a disgruntled ex-employee, "we gave this person every opportunity to be a contributing member of our team and they eventually ended parting ways." In order to assure future and current clientele Zip Capital Group has their California Lenders License, they are part of the Irvine Chamber of Commerce. Additionally, they maintain an A+ rating with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, the owner stated, "now what we do is exit interviews and address any concerns at that point in order to make sure that those complaints don't leave the office once they're done. Try to have the opportunity to have an open discussion."

Zip Capital Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it actually means a lot to us because we want to maintain a high level of customer service, we want to provide each merchant with a high level of service to meet their business goals. As well as maintain a positive reputation for Zip Capital Group." the owner additionally expressed, "our foundation is based on integrity and high moral ethics. We want to help stimulate the economy by infusing working capital into small and medium-sized businesses—which are the backbone of the United States economy."



ZIP CAPITAL GROUP – STATEMENT FROM THE OWNER

" Zip Capital Group, LLC prides itself on being a customer-focused organization. That customer is the small to medium-sized business and entrepreneur.

Having focused on the needs of this group since the beginning and being part of this group, we feel that we are in the position to truly provide value to those members who are essentially the backbone of their community.

Zip Capital Group, LLC's Zip Capital Group, LLC has a responsibility that we take very seriously to help our client’s meet their financial goals because of the responsibility that they have taken on to provide for the needs of families of their employees and their communities.

Zip Capital Group, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Zip Capital Group, LLC consistently tests their employee’s understanding of their target market and company policy and has expressed that they are very satisfied with the results generated. However, Zip Capital Group, LLC is committed to continuous improvement and will make changes to policy when deemed necessary. "

Ripoff Report was pleased to learn that Zip Capital Group, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM ZIP CAPITAL GROUP

Zip Capital Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Zip Capital Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the owner, Ripoff Report is convinced that Zip Capital Group, LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Zip Capital Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Zip Capital Group Irvine California

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM ZIP CAPITAL GROUP:

We know for certain that this report was filed by a disgruntled former employee. However, we have taken this opportunity to make improvements to our service to provide the client with a better overall borrowing experience.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Zip Capital Group at 15215 Alton Pkwy #200, Irvine, CA 92618

Chris Lewis and Farid Karimi  are the two owners. I want to make clear, there is only truth here, no lies, facts only.

They forge signatures(at times) and charge processing fees on an soft, meaning not a true hard quote from the lender, 1st quote and  then ask for more docs to get a real quote which is much higher and when client wants fee back they keep it ,client calls their bank to stop it they are mad now and started having a courier go in person to pick up check made out to them and sign the soft quote, easier to keep check this way. so wrong I had to quit can't treat people like this... they purposely made me get only a couple docs, do a fast “soft” quote, you can only have a real quote after reviewing bank statements , proof of time in business, credit etc told me after get the processing fee 395 to 995.00 average,

then they get a real quote  ( from the lender)since have fees and all docs now and it is way different than what was told to get the processing fee… most of the time.then throw anything bad in their face you see on credit we are told to say...  they told us..they are getting too many stop pays on the processing fee charges so now we HAVE TO send courier to pick up in person make the check out to Zip Capital Group and sign the soft quote making it more difficult to stop pay, this is wrong!! final docs would come in showing the real high rate ( different from what they signed on and paid the Processing fee on most of time) and they often forged the signature of client. Also they encourage agents to collect as many checks as possible and give them a bonus for each one which encourages the agent to do  to make more money ( yes they keep the Processing fee even if client wants it back) or what is there to pay a bonus on and why would client to be have to put a stop pay on the charge?)(Farid and Chris will deny this,but check their bank statements and you will see!) I will testify in court if you need me too.

 

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Response from Zip Capital Group

AUTHOR: Zip Capital Group - (USA)

This is a disgruntled employee who did not work out.  We gave this person every opportunity to be a contributing member of our team.  Eventually, we ended parting ways.  

 

It is unfortunate that she has to behave this way.  We wish her well in her future endeavors.
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