ZipLocal No responsibility for their sales reps, Treats customer complaints like court cases. What they say goes. Nationwide Nationwide

I have researched the advertising account relating to the complaint made by Heidi Larson.  Our records show that the President of Growler Boys, Mike Larson, signed a contract to advertise his company through our digital marketing program on December 14, 2014. The contract shows a monthly rate contract locked in for the first year, and Mr. Larson has been billed monthly the entire time.  As is the industry standard for current digital advertising programs, the services are not just pulled away from the advertiser after a year of use; they are continued on a month-to-month basis to maintain consistent service without interruption.  In the event that we were to “pull the plug” on all digital services we provide to contracted advertisers, there would be problems created for potential customers attempting to contact those businesses.  The dropped service would have to start over again with a new customer base, resulting in lost customers.  For this reason, we ask for a cancellation request in any written form (email, mail, or fax) before discontinuing.  This further avoids the potential for miscommunication regarding services, or “he said – she said” misunderstandings caused by verbal discussions.  The necessity for a written request to our office is further reinforced by the fact that sales representatives can leave, but our corporate office contact information remains consistent.  The contract signed by Mr. Mike Larson clearly shows our contact information and phone number, as well as agreement of and location for the terms.

The sales representative that Ms. Larson mentions is, in fact, no longer employed by Ziplocal.  As is reasonable with most companies involving sales representatives, our company does not notify all of our customers when a sales rep’s employment is terminated.  Again, the services were provided on a month-to-month basis, and they were not pulled because we had not received anything in writing.  The cost had not been increased and the services were not altered; there was nothing “shady” that occurred, as claimed.

Our company has been in the advertising business for over 40 years, and we have a history of building solid, ongoing business relationships with our customers.  We take issue with the assertions made.  We have been in communications with this business in order to come to an amicable resolution.

Thank you.

Stacy C.

Customer Relations Manager