Report: #935769

Complaint Review: Zippers Performance Products

  • Submitted: Sat, September 01, 2012
  • Updated: Sat, September 01, 2012
  • Reported By: Disapointed — Phoenix Arizona United States of America
  • Zippers Performance Products
    6655-A Amberton Drive
    Elkridge, Maryland
    United States of America

Zippers Performance Products Dan Fitzmaurice Products do not deliver what they guarantee, they do not stand behind products Elkridge, Maryland

*Consumer Comment: Zippers Performance - Great Products

*REBUTTAL Individual responds: zippers performance outstanding

*Author of original report: Thundermax

*General Comment: Zippers Performance products

Show customers why they should trust your business over your competitors...

For the last 2 years I have been attempting to enjoy my 2006 Harley Davidson Night Train. While looking for performance parts to upgrade my motorcycle I was introduced The Thundermax Auto tuner by Zippers performance. After hearing what the product does and offers I purchased the product and had it installed.

The details I offer are a direct result of the product not delivering what they say it does. Moreover, the entire Zippers staff points fingers at the patron stating its our fault and the motorcycle has mechanical problems, never owning up to the possibility that it could be their product.

From the beginning when I began experiencing issues with the Thundermax product I would call and speak with tech support. While on hold I listened to their commercials stating; Our Thundermax auto tuner works with any bike and any configuration, no more dyno-tuning your motorcycle. [continued below]....

While working with the Zippers staff they were all friendly and helpful at first. After repeated issues with my motorcycle they began stating it was my motorcycle, no way could it be their product. I was even tricked by the CEO Dan Fitzmaurice, acting a one of the techs. Later on as the issue began to build did he reveal his true identity.

Here are the issues that I had with the product:
  • Coughing (Grey smoke)out the intake intermittently
  • Popping out the exhaust (not the average popping)
  • Loud popping when blipping the throttle
  • Sever Reduction in performance
  • When idling it sounds like the engine is "hunting" does not have a rhythm.
I have done everything the company had asked of me; spent countless hours attempting to tune the bike with their tech support remotely. Spent over a thousand dollars having my motorcycle diagnosed at several dealerships, including one of their choice.  The motorcycle was given 100% fully functional and mechanically sound each visit. Although Zippers still dangled the carrot stating it had to be my motorcycle.  I researched the issues associated with the Thundermax and this is not an isolated incident. In fact there are several blog sites referencing the same issues.  

I have maintained all of the email correspondence between Zippers staff and myself. Up until the end I had always stated I believed in their product and I wanted nothing for free.  I just want what I paid for to work properly and enjoy my motorcycle.
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This report was posted on Ripoff Report on 09/01/2012 11:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Zippers Performance - Great Products

AUTHOR: Hercules-130 - (USA)

I read the report on Zippers Performance and their ThunderMax Autotune.  First, I have put many of the Zippers products on my 2007 Ultra Classic. This includes the, dual piston cam tensioners, Axtel plunger/spring on the cam plate, and their ThunderMax autotune for 2007 touring models.

I think any Harley owner worth their weight in salt knows that Harley engines are complex and there are many things that can cause it to under perform or not perform to its potential.  Heck, its a mechanical part and that's true for any mechanical item.

After putting on the ThunderMax on my 07 Harley at 25,000 miles, it rode beautifully for about 20,000 miles and started having problems.  Poor gas mileage, sporatic idling, bike died on me a couple of times when at the stop light or stopped on the traffic jam/freeway. 

I reset the ThunderMax, countless times, remapped with the base fuel map, reset the idle several times and continued to have the same program eventually over and over again.  I thought it was the ThunderMax and was ready to give up on the product.

I went on Zippers Performance web site and read through their tutorials, FAQs and other materials about ThunderMax.  I decided to give the ThunderMax one more opportunity and went through the ThunderMax performance tutorial.

Zippers gave me a step by step document for how to diagnose the problem and eventually figure out what the issue was.  I didn't even contact Zippers at this point, I just went on their web site which has extremely easy to follow materials.

The document stated, if all else works, check the throttle position sensor, its probably bad and is causing the errartic idling.  Before that, I replaced the big twin compensator (oh and their right, world of a big difference and very happy I did replace it), replaced the stator and regulator (that was my decision), replaced spark plugs, spark plug wires with screamin eagle wire, checked the idle AFR sensor, adjusted the idle and everything on the step by step.  

When all was said and done, it came down to me replacing the throttle position sensor (a $35 part).  The bike has operated and performed beautifully since.  I'm even getting better performance from my 07 Ultra Classic now.  

Bottom line, I thought it was the ThunderMax as well... I followed Zippers step by step and it turned out to be my Throttle Position Sensor.  I now have 65,000 miles on my Ultra Classic 40,000 miles of which with the ThunderMax!  The ThunderMax is an awesome product and Zippers Provides great online tutorials to help you figure out and diagnose/trouble shoot your ride.

By the way, I must have a reliable Harley because I commute by motorcycle in Northern Virginia to DC every day (about 128 miles round trip).  I don't just ride for weekend fun, my ride is my way to work.  My Harley has to operate and must be reliable.  The ThunderMax has performed perfectly and because of my commute is one of the reasons for putting the ThunderMax on my 07 Ultra Classic.

I'm a consumer that believes in Zippers Performance and their products, because I've purchased more than one of thier products and they've all performed as advertised!

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#2 REBUTTAL Individual responds

zippers performance outstanding

AUTHOR: Allen - ()

i have a zippers thunder max on my harley flhtcu and i was in sturgus lasts year. i had a break down and thought it was my thunder max.i called the head office and asked for help, one hour later  the owner of the company showed up at the gas station that i was broken down at on a bike and with his lap top. i was broke down and he  spent 3 hours trying to help me, it wasn't his products fault and he never charged me a cent for the help.

i have never had such great service and i disagree strongly with this complaint.

Zippers went way out of thier way to help me (at stugus in fact, thier buisiest time).

they charged me nothing, i would support them till i die.

buy thier products they do stand behind everything they sell and they proved it to me and they will for you.

this complaint is sour grapes, trying to hurt a good company!!!!

Allen McGillivray


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#3 Author of original report


AUTHOR: Disapointed - ()

It appears that the marketing company is doing a fine job for this company looking for negative feedback on their products. I assure you folks I am not alone in this battle of expensive and faulty equipment. 

I am providing links below to prove to you this product is flawed. Asside from that, my HD Nighttrain was brand new! My sour grapes are wiht this bogus coompany not my bike. Immedately remove this system my bike ran perfectly!

Google: Tundermax Autotune issues

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#4 General Comment

Zippers Performance products

AUTHOR: Mr. Benny - ()

 I read this guys claims of Zippers Performance products not doing what they say. I have used many of their products over the years the the thundermax is by far the "Best" performing I h ave ever used. I am on my 6th bike enhancement using 100% of Zippers offered products and suggestions and am 100% a fan of their offerings and they do what thet say they do. This guiy writes about an old bike which most likely had gremlins when he started and wanted to perform his own diagnosis of what was wrong and has sour grapes cause he failed to properly fix an issu before he started. Start with a problem, end with a problem.

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