Report: #1310835

Complaint Review: Ztoone

  • Submitted: Sat, June 11, 2016
  • Updated: Sat, June 11, 2016
  • Reported By: modehexe — santa fe New Mexico USA
  • Ztoone
    851 E. Walnut St.
    carson, California
    USA

Ztoone Unbeleivably nasty customer service carson California

Show customers why they should trust your business over your competitors...

After doing business with Ztoone for 5 years and 4 orders, I have to say I am appalled at their customer service and integrity. Every 2 years my company orders hang tags from Ztoone. We have just gotten to the bottom of the box and found that the holes drilled in the top are too close to the edge and the fastener rips out. It turns out 30% of the order was like this. I called to ask what could be done about it. The rep I spoke to, Jeremy, was extremely defensive from the get go. He  said that "after 2 years, they can't do anything". I fail to see the logic in this answer.  He then sent me the proof where the hole IS indeed very close to the top edge. Ok, so if that last 30% of the job was correct, does that mean the 70% of the order that did work for me was incorrect? There's been no further response from the company. They've washed their hands of me. Unbelievable. We're talking $60. here and I was planning on placing a new order.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/11/2016 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ztoone/carson-california-90746/ztoone-unbeleivably-nasty-customer-service-carson-california-1310835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.