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Report: #1216804

Complaint Review: Ztronics - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Susanne — Mariaville Maine USA
  • Author Not Confirmed What's this?
  • Why?
  • Ztronics 2076 S Grand Ave Santa Ana, California USA

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I placed an order with this company on March 9th and according to my confirmation email they stated I would receive an email when the item shipped. I ordered a DVD/CD-RW SATA replacement part for my laptop.  I paid $29.94 total including shipping.  A good price for a hard to find item.  My credit card was charged immediately.  It has been 11 days and I have not received my confirmation of shipment email.  I contacted the company via email and called them.  No response and an answering machine took my message.  The recording just simply said "please leave a message", that's it, no company identifier.  I have seen other random reports on Yelp and Facebook regarding this company from disatisfied customers with the exact same issue.  

This report was posted on Ripoff Report on 03/19/2015 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ztronics/santa-ana-california-92705/ztronics-took-my-money-in-santa-ana-california-1216804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Incorrect information on your part...

AUTHOR: Susanne - (United States)

POSTED: Tuesday, December 12, 2017

First, let me say your response has taken 2 years?  

Second, I am NOT a man, my name is Susanne, a female.  I called but never spoke with anyone.

Third, I received no refund for the part from you.  

Fourth, my laptop was a Dell Inspiron Studio 1535 from 2008, not 2003, so, I'm not sure who you are referring to, but your information is incorrect.  

I was happily refunded by my credit card company due to your fraudulent charge.  Case closed IMO.  

 

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#1 REBUTTAL Owner of company

Ztronics response

AUTHOR: Heather - (United States)

POSTED: Monday, December 11, 2017

This person ordered a part that we no longer had in stock. We do computer repair for Alienware laptops one of our tech probably used it for a repair job. Which was explained to this man. I also refunded his money immediately. He called us screaming and cussing for not having a part for a 14 year old computer. As a business owner I apologized but that was unacceptable, he wanted me to drop everything to find it I had already spent several hours looking for it. We no longer had it. It was for a laptop that was from 2003, so yes parts are going to be hard to find. 

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