Royal Holiday Club ,Cancun, Royal Holiday would not let me cancel and lied about not receiving my cancelation after having delived it to them in person Hyatt, Cancun, Mexico Nationwide

We signed up for a Royal Holiday Club in Cancun Mexico at a Hyatt there and the next day we went in to cancel it. Wrote out letter of Cancelation and they said that they would contact us to cancel it within at week.

Once we started talking to them about canceling they said that they have never received the cancellation letter within the 5 day period. They wanted us to send a copy of the cancellation letter to them via Fax or EMail. They did not sign the cancellation letter while we were there in Cancun and I did not notice that.

I really, really wanted to leave the Sales and Program materials there, but the said it would be easier and cheaper for us to take it back to the US because it needs to be sent to their corporate office in Florida. It will be cheaper for us to send it to them when we get to the US. When we get back to the US he said that we should send the materials to their headquarters where they will process it and we should get or money back within 15 days like the contract says.

Once we started to talk to the agent about the cancellation we found out that the materials need to be sent back to Cancun. I was not happy at all.

They insist that we have not canceled within the 5 day time frame and are asking for a settlement. I will post more details on my website.

RoyalHolidayScammedMe
Wisconsin Dells, Wisconsin
U.S.A.