Lon Smith Roofing And Construction What does bonded and insured mean when they damage your property? Fort Worth Texas

Ken,

It is unfortunate that your freon line was punctured. However, let's look at this in reality.

 When Lon Smith came to your home, why would they go in to your attic ?  The problem you have is improper installation of an A/c line installed on the underside of your deck. This was faulty application by the company who installed your A/C unit freon lines.  A nail went through the plywood deck and punctured the line. If the line had been placed in the correct position then no damage would have occurred. How can you blame a roofer for something they have no control over? This is a problem that plagues good roofers and your complaint is a little over the top.

I have been involved in the roofing industry for over 40 years and hate to see someone get blamed for something that is of no fault of their own. I have no association with Lon Smith but thought a rebuttal was in order.

 Larry Kinsey

Roof Consulting & Thermal Imaging

To all of those who say they that there is a code for the A/C line in a roof. Please do your homework. We approached the orgs responsible for the code and several cities in Dallas and there is no code on file period. Not local regional or national or international. There is a proposed code but it has never been acted on. The lines must be protected if they pass through wood.  When the cities decide to enforce a code on all old houses with A/C lines near a roof line then we have something. I understand gas line new construction requires a shield.

To incorrectly install your AC line then your installer is the one that should pay for your AC not the roofing team.

Lon Smith has been around a long time and is one of the largest roofers in the business, You dont get that by ripping off the consumer . I have had them perform some roofing repairs for me and the service was outstanding and the ymore then made a effor to provide it to the level they did.

Roofing crews dont normally walk through your attic as they assume you had the work done right in the first place . they didnt walk theough my attic first when my roof was done . nor would I suspect the AC installer didnt do their job. Now if you hired a legit AC installer to install your lines this might not have happened or they ( AC installer ) may have stood behind their work. Have you contacted the company that installed your AC lines ? There is a code for that in Austin Tx area to avoid such errors  as Houses need reroofed too often here in hail country. I would try with the installer of the AC also as they should have fixed it for free as anyone knows that you will reroof a house sooner or later and a line shouldnt be that close in the first place .It was just a matter of time no mater which company did the roofing

Your a/c installer obviously ran the line much too close to the roof decking. How did this pass inspection by the City of Flowermound?  Seems you're accusing the wrong people. 

 I think they were admirable to offer you 1/2 the repair costs. Lon Smith Roofing installed our roof last month and it was truly the most enjoyable, pain-free contractor experience we have ever had. That really says something as we are  20 yr owners of an 85 yr old home.  I will never use another roofing company and recommend them to everyone I can.   

p.s.  Why are they sending you late notices? Have you not paid for your roof?   JA - Ft. Worth, Tx

The roofer was not wrong and it does not matter about the codes.  What the AC company did was wrong it does not matter about the code.Wrong is wrong and the AC did it WRONG.

I once had a customer's celing fan fall while installing someones roof.  I paid for it because I didn't want nonsense like this showing up on ripoff report