Goodyear Certified Tire & Service CTRS Made a pleasant trip a bad dream. Apple Valley, California

May, 2010

How did our trip to Southern California turn out to be a bad dream?  We were coming home after a stop at my sister-in-laws place in Apple Valley when my 2001 Fleetwood RV showed the engine was over heating. We quickly determined we had lost the fan belt. This was Sunday and a Goodyear  Certified Tire & Service Center on Tao Road in Apple Valley was open. They guaranteed they would have the correct belt or could get it within the hour. A quick inspection revealed the AC compressor shaft was froze. They would remove it so they could find the part number and locate a replacement. I assumed the pulley would not turn because the clutch bearing had galled and the shaft was froze. No attempt was made to remove the clutch nor to locate just the clutch. Later when I asked why, I was told that would be a "rebuild" and they don't do that. Late Sunday I was told they could not locate the part and would need to wait until Monday. I was also told it would cost about $392 plus the cost of the part. Monday after noon I was told the closest part was located in Indiana and would cost over $900. It could be delivered on Wednesday. I did not want to have my motor home towed down the Cajon pass and felt I was between a rock and a hard place. Later that day I went on-line and had a Mike Thomson RV place in Colton CA. look for the part. They found 4 in Riverside.  When I asked Eric Jackson the manager at Goodyear to see my unit, I was told it was at his warehouse in Rancho Cucamonga to find a match. I guess the people in Apple Valley can't read. I was also told I could not talk to the people in Cucamonga. On Wednesday we were told UPS had routed it through Arizona and would be delivered by 10:30 Thursday. When I asked for the tracking number I was told the people at his warehouse had it and he refused to ask for it. Eric did not tell me the delivery would be to Rancho Cucamonga and he would need to send someone to pick it up. Some time after noon on Thursday we were told his driver had a heart attack and the delivery would again be late.  We finely left for home at 6:30 PM after paying $1633.83 for a service that took 5 days. I would never use Goodyear Service for anything again.  If Eric did not lie to us, he surly did not tell the whole story which was as bad as a lie.  Maybe none of this was his fault but it was his responsibility. I was over 900 miles from home and he took 5 days to do a job that should have taken less than 2.