• Report: #465326

Complaint Review: Timber Lodge RV Resort

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  • Submitted: Friday, June 26, 2009
  • Last Posting: Monday, December 21, 2009
  • Reported By:SMYRNA Georgia
Timber Lodge RV Resort
12822 Florida Ln, Apple Valley Minnesota 55124 U.S.A.

Timber Lodge RV Resort Threatens consumers Apple Valley Minnesota

*UPDATE Employee: smyrna georgia rebuttal


1Author 0Consumer 2Employee/Owner

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Saw another complaint about Timber Lodge so I felt compelled to add mine. I signed up for a membership - it's uncanny - when you are signing up phones get answered, and people are cheerful. When you wish to cancel, you can find no one to talk to.

At any rate, I paid my $100/year for several years. Then when I received a bill one year I wrote to cancel. Now, the bill came in November. By the time I wrote to cancel it was into the new year. The response was "you can't cancel unless your account is up to date." So, I paid my $99 plus a $10 "late fee". But included a letter stating that I wanted to cancel my membership.

I received no correspondence in return. But bills start showing up each December. Now I have a collection agency calling.

On the other complaint on this site, the company rebuttal says that all requests for cancellation must be submitted in writing to the corporate office. I did just that two years ago and here I am with the collection agency calling.

Scott
SMYRNA, Georgia
U.S.A.

This report was posted on Ripoff Report on 6/26/2009 2:51:36 PM and is a permanent record located here: http://www.ripoffreport.com/rv-resorts/timber-lodge-rv-reso/timber-lodge-rv-resort-threate-fqc22.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

smyrna georgia rebuttal

AUTHOR: Administration - Apple Valley (USA)

After carefull review of our membership roles not record was located with a Scott in Smyrna, Georgia. We further searched area codes 770, 229, 404, 470, 478, 678, 706 and 912 unsuccessfully. Please provide us with a correct name or current or past membership number so an appropriate response can be provided.

Administration

Timber Lodge RV Resort, Inc.

 


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#2 Employee

Smyrna Georgia Rebuttal

AUTHOR: Administration - Apple Valley (USA)

After carefull search of our membership roles we are unsuccessfull in locating any current or past member in Smyrna, Georgia with the name of Scott. Please provide additional information such as name or membership number so an appropriate response may be provided.

Our company provides many ways to cancel a membership. The only way an account ends up at a collection company (Monterey) is through the neglect of any payment required by the membership agreement.

Administration

Timber Lodge RV Resort, Inc.

 


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