Submitted: Thursday, October 30, 2008
Posted: Thursday, October 30, 2008
Customer Service Team
Culver City
U.S.A.
Dear Ms. McIntosh
We would like to address some of the concerns presented in your inquiry.
Bidz.com is only able to process payments when customers contact us in order to process a payment. Once the payment is submitted we are unable to locate any credit card information.
In addition, we see that you were in fact contact on various occasions to discuss the matter. Not only did we send you emails, but we also attempted to contact you by phone. We also tried contacting you prior to your inquiry with the Better Business Bureau.
We do see on your account that you contacted us informing us about your work status. When you were assisted by one of our LiveHelp representatives you requested to have one item removed and that you will do your best to purchase your remaining items. After the payment was received you contacted us stating that it was an unauthorized charge. Therefore you returned the item(s), stating that the returning reason was (a) it was unauthorized (b) you were not satisfied. Once the refund was issued you stated that you should not be subject to a 15% restocking fee. Moreover, when you were contacted by our returns supervisor you said that if he reversed the 15% restocking fee you would drop the dispute.
We have reviewed your refunds, when we received your information from Visa, the funds were automatically reversed. The total amount disputed was reversed back to your payment method. Nothing is owed at this point.
We would like to bring this matter to a resolution. Please feel free to contact us for further assistance. We will also contact you for clarification.
Thank you,
Bidz.com