Rip-off Report Investigation:EDitor’s UPDATE: Positive Rating and Recognition has been given to
DirectBuy for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuy’s home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, “We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at
DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuy’s commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, “We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. We’ve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.”
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuy’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Direct Buy Friend or Foe? You be the Judge. Indianapolis, IN 4Indianapolis Indiana
My husband I and I went to the invited "guest pass" sales presentation a couple of months ago. We were so to speak "wined and dined" with attention, of course the owner's own personal time spent with us, and then the brief explanation of the show room only after every effort was secured to assure us that joining would be very beneficial for us. We made it clear we could not pay the full amount up front and would have to space the payments out. "No Problem, that is why we are here to help. You are becoming part of a family."
So far we not only have not had time to go mingle with the "family" in Indianapolis which is two hours from home, we just recently have been making some financial adjustments with our bank to consolidate down to one rather than three. I have had the payments come out consecutively up till this week. I have had no calls from Direct Buy, in Indy or otherwise nor has my husband. Tonight when I got home I opened a letter from Beta finance for the sum of $3,920.86. I am asking myself "who in the heck do I owe that to?"
Of course it is 10:00 PM and no one is open so I let my fingers do the walking on the internet and much to my surprise there is Beta Finance and oh...associated with it is well guess who...Direct Buy. My payment was due on the 17th. The bank which it was coming out of has to be the one we have closed and I have just established the new one and simply forgot which bank it was coming out of.
I recently closed my account which was a direct pay card and everything is to be transfered to our joint account. Ok, three days later and they have sold this off already with not so much as a phone call. Some family, and some customer relationship. I don't think so. I will be calling them in the morning and finding out why we have been treated so insignificantly after spending so much time convincing us how important we were.
Places like this should not be allowed to operate under this type of pressure sales and then cut your legs out from under you and your credit with absoutely no warning. I would be very interested in anyone else who has experienced this and filing some type of joint legal interst to put places like this under more restriction in dealing with the economy and people vunerable to their sales techniques.
Regards,
Glenna
Fort Wayne, Indiana
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
