I got ripped off to the tune of $595 US (over $700 Cdn.) It all started when I got a call from JPM Accelerated saying that they would "guarantee" that they would find an institution or private lender that would reduce my high interest charges down to single digits. Also they stated that they would assign me a "Personal Financial Specialist" to further help me with other financial help. I took all this info into consideration and figured out that their cost plus what I would save over the next year (by reducing my double digit interest rate)- would save me $1700. I then made the plunge, signed a "Guarantee" contract with them, which had all these promises written into the contract. My charge of $595 US was immediately taken out of my credit card. Over the next 30 days the "Personal Financial Specialist" assigned to me talked to several credit card companies to have my interest rate reduced. At one point I was foolish enough to even stay on the line with the PFS with one credit card company rep. and tried to convince the credit card company to reduce my interest rate-to no avail.
The bottom line is that the PFS was doing exactly what I could have done myself, without paying anyone big bucks to do it. When I became wise to what was going on I called JPM Accelerated to talk to my PFS only to find out that "he no longer works for JPM". In the meantime my "file" sat dormant on someones desk without any action being taken by JPM to help me out. After several calls to JPM they finally assigned another PFS to me. This PFS also wanted me to "stay on the line" while he talked to another credit card company. I refused to do this a second time and told him that I paid good money to him and his company to get results for me. I gave him an ultimatum to get my interest rate lower within a week or refund me my money. The next week after my having to call him, he admitted that he was unable to "help me any further" so I requested a refund (which was "guaranteed" within 60 days) and he said he would pass it on and recommend a refund.
My frustration really began at that point as I have tried time and time again to talk to the "refund person". I spoke once to Barbara Speranza, the Senior Financial Specialist who said she would "check into my reund" The switchboard operator is now frustrated with our calls and hangs up on us. No one from JPM returns our calls.
I will probably check into filing a claim into Small Claims Court against JPM if the refund is not forthcoming.
Buyer beware-if its too good........
I should have done my homework and did an internet search on this company.
Mjc
Sable River, Nova Scotia
Canada
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