samash.com Samash, Andrew Zambrano sold me defected item and mislead me about my purchase Ripoff Tampa Florida

I have experienced the same treatment

I am not the original person who posted their comment, but I have had some experience with the people that work at Sam Ash.

I think the problem is that Sam Ash employees really think they are gods when it comes to musical instruments and equipment. Because of that mentality, the Sam Ash name has gotten tarnished. To be honest, every time I go into Sam Ash I get some attitude when I want to purchase something. I get treated as if I really know nothing about guitars or amps yet I've been playing for years and am in one of the most respected bands on the planet. I sat there with $$2000 dollars worth of equipment one time and got totally ignored- and I was standing right by the counter!

Basically, I think Sam Ash needs to really check the people they hire before putting them on the sales floor. I NEVER get treated like that when I go to Guitar Center. Where I live, Sam Ash and Guitar Center are pretty close in proximity and you can tell the difference REAL FAST when you go into either store. The sales people are just more friendly at Guitar Center. And believe me, I've been to both stores all around this country and its THE EXACT SAME THING EVERYWHERE. Its so weird!

Edward's Complaint is Unreasonable and Unfair

Sam is accepting the return of the Roland Digital Recorder for full credit and we are paying the cost of return shipping, even though the model purchased is not defective in any way. We agreed to this before we discovered the report filed by Edward. However, Edward had been unreasonable in that he was asking us to pay extra to return the product by overnight delivery.

The fact is that this is the third Digital Recorder that Edward has purchased and returned. He requested this Roland model by name in order to get a rebate and extra discount, even though he we told him that the model was being replaced by a newer one and even though we listed the model on our website as a closeout. Now he complains that the model he insisted upon was “antiquated and out of date.” We also note that Edward chose to tarnish his salesperson, unfairly listing full name, while Edward keeps his own last name confidential.

We strive to satisfy even our unreasonable customers, just call us.

04/16/07

First off, whoever, you are "DAVID" I could care less what YOU think and SAY!. The fact remains NO MATTER how many garbage recorders\closeouts that you sell or how many of them I returned is irrelevant, your on-line store has numerous complaints about it and people are better off going to your competitors stores, in "person" just as I have been recently told. Guitar center for one is a MUCH BETTER BET and the STAFF are much friendlier and much more accomadating to it's customers. That's it in a NUT Shell. THE OVERLYZEALOUS BIG shot OWNERES Paul and Richard Ash, that apparently have "David", whomever the hell he is, do their dirty work and try to mitigate the the "REAL" issues here. I didn't buy the unit for the rebate for one, AS I never sent one in, nor did I care about the discount, I "heard" it was the best unit for the lack of "choices" they offered until it arrived. As far as the other 2 units Sam Ash doesn't tell you that they own samsontech, the manufacturer of the "2" LOUSY ZOOM recorders I returned that were in deed defective! Of course, the company won't admit this because they do NOT want the bad publicity!

All as I can say when I get my $1550 credited back to my account it was charged on, I will be glad trhsi nightmare is over. As for NOT paying for an air return label, I think you are,what basically boils down to a MONEY HUNGRY group of people in the corporate office. My complaint against you and your disregard for the "customer" for what amounts to such a trivial matter, will be exploited, if I have my way as an individual that works in the entertainment field. You ought to be ashamed of yourselves, once again the BIG company steps on the little guy! Well, just for the record, no matter what your lying salepeople told you as, well as your incompetent managers, you screwed with tghe wrong guy! No one is invinsible NOT even Any of the asses, oh I meant ashes!

Edward