• Report: #562298

Complaint Review: silvermoonlabs.net

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  • Submitted: Saturday, January 30, 2010
  • Last Posting: Tuesday, March 02, 2010
  • Reported By: Judith — Bristol Tennessee United States of America
silvermoonlabs.net
117 Spring Lane Sparta NC Internet United States of America

silvermoonlabs.net Lori and David Osborn, Sparta NC, Silver Moon Labradors, Silver Moon Kennels, silverandcharcoallabs.com, Heather Gibbs, Little Rock, Arkansas, silverlabs.com, Silver Star Kennel, Kellyn, Texas, silver Silver Labrador Buyers BEWARE.....NETWORK of Deceptive Breeders Working in the US!!! Internet

*REBUTTAL Owner of company: Charcoal And Silver Labs Rebuttal


1Author 0Consumer 0Employee/Owner

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I became aquainted with silver labrador breeders when I purchased my first one from Silver Star Kennel from Kellyn in Texas. I had never purchased a dog from the internet but loved the photos and the email correspondence I received when I was looking for a pup. It was a very long drive to pick him up but I didn't mind as it was very hard in those days to get a silver lab and I was very determined to have one. My family decided to make a vacation of it so we went with high hopes of getting a silver lab that would grow up with our children and be with us for many years to come.

When arriving there I was concerned about the number of dogs and the conditions that the kennel seemed to be in but realizing the cost of the drive and the excitement of the kids I decided that it didn't matter as this pup was going to a very good home and there was afterall a 2 year guarantee offered with the pup so how could we go wrong? The pup did not look anything like the photos I had received but she explained that he was just going through that long lanky stage and would soon be the beautiful speciman she so proudly displays on her website. This was 1999 and today the same photo is still there along with her cute little girl who would likely be in college by now!

The dog was soon home with us and the kids were happy until he became sick. It was worms and an ear infection which I excused as just part of having a puppy. He then had a bladder infection followed by more ear infections dispite my careful cleaning and drying his ears after swimming. Seemed it was always something. Then came the really bad news after an xray revealed sever hip dysplasia. I contacted Kellyn and waited for a response. When not receiving one, I called her on the number on the website and left a message. This went on for many emails and calls before I realized that she wasn't going to respond. The dog had to be put down and not only were the kids devastated but I was completely dissilusioned with the silver lab.

After a while of researching this new color of lab I decided to try another breeder. I really was facinated by their color and had owned all the other color of labs before so I was completely set on the breed. I chose Heather Gibbs in Arkansas as her website charcoalandsilverlabs.com claimed to have tested all the parents for hip dysplasia. This time I decided to not do the drive and have the pup shipped to me. Besides her website was wonderful and said all the right things! Come for a visit anytime....always welcome here. She seemed so nice and always answered all my phone calls and emails right away. I told her of my last experience and she assured me that it would never happen with her. Well to make a long story short this dog too had many problems. His hair fell out completely until I had a hairless, what looked to be a big rat! He too was xrayed and found to have hip dysplasia but not as severe so I contacted Heather to get a refund because of this and what do you know....she would not answer any emails or phone calls from me. The dog lived a horrible life on meds and died at the age of 6. I still call Heather and write emails to her but even now years later she still screens all her calls and only answers those emails and phone calls from NEW clients interested in purchasing a NEW pup. I have had others call and write her and funny how she answers THOSE right away.

Now we get to the most recent one and probally the worst. Lori Osborn at Silver Moon Kennels. Closer drive to me so this time I was determined to do it right. Went for the long drive to pick up my silver lab. She offered a written guarantee so I would have this in writing and could drive fairly easy to her place. Her and her husband David seemed to have a nice kennel and their pups seemed healthy enough but still not exactly what I thought a silver lab should look like. They should look like any other lab but only silver right? I picked the best looking one out of the bunch and after receiving the written warranty went on my merry way hoping the 3rd time I would be lucky. I had him checked early on for hip dysplsia because of my past experiences and he too had signs of the disease. Not wanting to go through that again I contacted Lori to get a refund and bring the dog back to her. After another long drive the dog was delivered back to her and with the promise of my money being returned I left and had no reservations about the money as they were such nice people right?? Wrong...I am STILL trying to get my refund and have collected only a small part of it because it seems I have to wait until they sell the dog I returned to them? or until their next litter because they don't have the money.

After all of these experiences I have been doing alot of investigative work into silver labs and their breeders. I have found out ALOT of information that I think anyone thinking of buying a silver labrador, should know. I have befriended lots of silver breeders posing as one myself and have uncovered some appalling information. These breeders are all in together working as a team. All claiming to breed only those with good hips etc and offering better and better warranties that they never intend to honor! Kellyn at Silver Star turns out to be a puppy broker as is Heather Gibbs in Arkansas even though she goes so far as to claim on her website that she has the parents of all the pups she sells. Anyone purchasing a pup from any of these breeders should know that they will never honor their claims and will not even answer to them! 

This report was posted on Ripoff Report on 1/30/2010 3:01:07 PM and is a permanent record located here: http://www.ripoffreport.com/sales-people/silvermoonlabs-net/silvermoonlabs-net-lori-and-da-86227.htm.

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Updates & Rebuttals

#1 Owner of Company

Silver Star Kennel Rebuttal

AUTHOR: Law Office - Irving (United States of America)

The Navarro Law Firm has been retained by the owners of Silver Star Kennel, with the website silverlabs.com to pursue and bring to justice the person who on January 30, 2010, posted malicious and outright lies libeling our client on ripoffreport.com. Ripoffreport.com does not verify if a posting is true or untrue prior to the posting, therefore, our client has been forced to answer and defend their good reputation.

The individual who posted the libelous  information about our client states that the one incident occurred in 1999.  Our client was not in business in 1999 when this individual states they purchased a dog from Silver Star Kennel, nor was their website online.  Our client breeds and sells their own puppies and have never once purchased a puppy from anyone for resale.  Our client has never declined or not honored a health guarantee when conditions stated within the guarantee had been met.  With reference to the little girl on our client’s website, the individual stated “she would likely be in college by now.”  The fact that our client’s little girl was not even born in 1999 further demonstrates the willful intent to libel our client.

Silver Star Kennel takes great pride in their dogs and kennel and it has received  high praise from the American Kennel Club (AKC) inspector during a routine inspection.  Based on the quality of our client’s dogs, many famous individuals have purchased their family puppy from their kennel.  In addition, the testimonials on their website speak to the known facts about their quality dogs and good reputation.

Our law firm knows first hand the untruths in this willful and malicious statement against our client. Our clients are college educated, hardworking, ethical individuals who take great pride in their kennel and they love and care deeply about their dogs.  The individual who posted false information about our client regarding an incident that allegedly happened eleven years ago and well before our client was in business, makes anyone wonder what the motive is behind the posting.

Our client has authorized us to use our best efforts to find such individual and bring them to answer their libelous allegations and make them accountable for their actions.  Our client will be grateful to anyone who can provide us with any knowledge or information regarding the person who posted the lies about Silver Star Kennel.  Please feel free to post any useful information through ripoffreport.com or ask the editor for our phone number.


 



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#2 Owner of Company

Silvermoonlabs.net, David and Lori Osborn

AUTHOR: Lori - Sparta (United States of America)

It has come to my attention that several other breeders and myself have been viciously slandered recently without warrant on this website www.ripoffreport.com. I am not a part of any deceptive ring of breeders. We stand behind our puppies and breeding program.

It saddens me deeply that anyone can go on this website and make-up a false name and location and post any inaccurate lies or false accusations against you and you can do nothing about it to get it removed.

The statement made by Judith or Judy is pure fabrication, we have never sold a puppy to this person nor do we know who this person is. Furthermore we have never had a puppy returned to us.

Anyone who knows me will know this for what it is, a slanderous statement & false accusations on an attempt to destroy my reputation.

I invite any prospective buyers to come and visit our kennel, view our testimonials and form your own opinion.

We will continue to screen our dogs in our breeding program to ensure that we produce the best quality puppies available. We stand behind every puppy sold 100%.

We have retained the services of an attorney for purpose of bringing this person to justice and would appreciate any information anyone could provide to us.

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#3 Owner of Company

Charcoal And Silver Labs Rebuttal

AUTHOR: Heather - little rock (United States of America)

I would like to make it know that this is a malicious attack of my character and reputation as a breeder and human being. All of these slanderous statements are 100 % false and are outrageous lies .I want to make it very clear that I do not purchase other breeders pups or litters for resale nor do I sale other breeders litters , I do post links to help others out from time to time and that is free of charge as a courtesy . I do not work with any other breeders, there is no network of deceptive breeders , there is no truth in any of the outrageous statements posted , there is no great conspiracy theory .This is nothing more than an attack against reputable and ethic breeders by an obvious unethical and cowardly person. These allegations are those of a coward and are posted on a cowardly website that would allow anyone to post anything they like using any made up name and location and spread false accusations about others all the while standing behind the 1st Amendment Right of Freedom of Speech.. This website refuses to remove the slanderous posting and they do not validate the posts submitted to determine whether they are fact or fiction. The events claimed in this post are pure fabrication, they never took place, I have never sold to this person nor do I know who this person is. One can only wonder what the motives are behind this individuals attack against so many breeders . All breeders and buyers should do a search on www.ripoffreport.com and look at the dozens of people who have been slandered and defamed on this website and who are currently involved in civil cases against them. And make the decision yourself on what kind of website this is and the character of the cowards that post on their site hiding behind their 1st Amendment rights and made up identities. We have retained an attorney to legally pursue the ones responsible in this matter and are confident it will be resolved quickly. I welcome anyone interested in a puppy from us to make a trip out to see us or speak with someone that has, I stand behind every dog I own and every puppy I sell.
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