Submitted:
Sunday, December 07, 2008
Last posting: Wednesday, December 10, 2008
san marcos,
California
on saturday, we were doing some online shopping we had agreed that our friends would really appreciate snuggies as a gift. so we went to the website and after filling out the report he was offered to buy two more at 10% off. since our friends have different color preferences that this was a good offer.
i understood per the website and comercial that we were buying two blue snuggies at $19.95 and the other two for regular price minus the 10%. imagine our shock when we realized our mistake... one was $14.95, another was $19.95, the third was $29.90 the fourth was $39.90 for a total of $69.80! the shipping was just as bad. a total of $63.60! then the tax of $11.01. the whole of our mistake was $144.41. after the shock set in. there wasnt even a button to accept or decline the transaction.
i clicked the link to go to the home page to find some way to stop this transaction but found nothing. there was no phone number to call, no link for customer support or any way to contact them. i recieved an email with an order number and the total of our damages.
Stefani
san marcos, California
U.S.A.