• Report: #245110

Complaint Review: DIRECT TV

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  • Submitted: Saturday, April 21, 2007
  • Last Posting: Friday, August 24, 2007
  • Reported By: — somewhere Virginia
DIRECT TV
directtv.com Nationwide U.S.A.

DIRECT TV Can you believe DTV now charges $5.00 just to talk to someone Ripoff Nationwide nationwide


1Author 0Consumer 1Employee/Owner

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If you need to ask a question or inquire why you are not getting service - DIRECT TV is going to charge you $5.00 to talk to a "customer rep"
DIRECT TV IS A RIPOFF AND A JOKE.
I can't wait for this nightmare to be over.

Carol
somewhere, Virginia
U.S.A.

This report was posted on Ripoff Report on 4/21/2007 10:35:24 AM and is a permanent record located here: http://www.ripoffreport.com/satellite-companies/direct-tv/direct-tv-can-you-believe-dtv-9fp92.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

WHO WANTED TO CHARGE YOU?!

AUTHOR: Bill - Boise (U.S.A.)

SUBMITTED: Friday, August 24, 2007

I want to start out by saying I am a Customer Service Representative at DIRECTV. Not an outsourced call center, an actual DIRECTV office. I don't get paid for coming on here, I'm not directed to do this, I just have a genuine personal interest in making sure that the customers I serve have the best possible information I can provide!

I am not sure WHO you talked to that told you that, but that is absolutely not the case. DIRECTV never charges you to talk to a CSR. The only things that a charge like that would apply to would be ordering pay per view or making a payment with a representative. And even these two options have alternatives such as the automated phone system or www.DIRECTV.com .

It may be possible that you might have dialed a local Home Services Provider or an authorized retailer, and due to the fact that they are contracted, independant companies, they may have their own rules.

In the future, please make sure you call 1 (800) 531-5000 for any issues you may have, and a Customer Service Representative will be more than happy to help you at NO COST!

Once again, I do appologise for the misunderstanding and thank you for choosing DIRECTV!
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