Direct TV CUSTOMER SERVICE REP ID AQ629 Charge me $120 per year for HD access - yet refuse to offer my primary news MSNBC - a national channel in HD. El Segundo, California

I am paying $120 per year to DIRECTV for access to HD channels.  My primary news channel is MSNBC - a national channel broadcast in HD all over the US.  For some reason DIRECTV  will not provide the channel in HD to me in the Los Angeles area.  I sit and watch two hours of MSNBC (Chris Mathews and Rachel Maddow) in a gigantic blur on my tv every night.  What am I paying for?  I tried to negotiate a reasonable solution to the problem, by offering to pay $5 per month, until such time as DIRECTV will provide me with MSNBC in HD (Which I am paying for).  A customer representative with ID AQ629 refused point blank to my offer.

Im not sitting through two hours of tv every night in a blur and paying $120 a year for that priveledge.  As fa as Im concerned asking people to pay extra money for services not provided and them offering no solution in theft.   Please help.