• Report: #598948

Complaint Review: DirectTv

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  • Submitted: Saturday, May 01, 2010
  • Last Posting: Sunday, August 22, 2010
  • Reported By: Ricky — Mamou Louisiana United States of America
DirectTv
Internet United States of America

DirectTv Don't pay them with a debit card. Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Suggestion: Merchant Dispute, not a Reg E.


1Author 1Consumer 0Employee/Owner

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Directv drained my bank acount. I authorized a payment of aproxamently 175.00. When I cecked my acount balance, I found out that they drafted 375.72 out. I called them. They told me I authorized this amount. That was a lye. I specificly cecked the box on the web page that stated past due amount. The amount shown in that box was aproxamently 175.00. I made sure of this because I have been scamed before. I can not review my acount online since I called and argued with them. I am locked out. I have five kidds for the weekend. I don't have money to go to the store because Directtv drained my bank acount.

EDitor's Suggestions on how to get your money back!


HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember… Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck… Let us know how you do!

ED Magedson – Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 5/1/2010 10:42:18 AM and is a permanent record located here: http://www.ripoffreport.com/satellite-companies/directtv/directtv-don-t-pay-them-with-abed4.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Merchant Dispute, not a Reg E.

AUTHOR: Tb28 - Salem (U.S.A.)

Please do not listen to the "Editor Suggestion", I work for a bank and I am the one who handles the Regulation E claims.

This would in no way be a Reg E claim due to the fact that you allowed them to take some money. By them taking more than they were suppose to then this would be a MERCHANT DISPUTE. If you file a Regulation E claim I can guarantee you that it will in fact be  declined and the reason the bank will list is "You had previously authorized this merchant to debit your account."

For your sake, file a merchant dispute. You will be required to have attempted to contact the merchant and allow them 30 days to provide you a credit. If after the 30 days there is no credit than the bank will submit a chargeback on your behalf and you will most likely get your money back whether the chargeback is successful or not.

As for the bank telling you that you cant do anything about it this would be something that you would want to report to the FDIC. The bank could and most likely will be charged a fine of 100,000.00+. If its not found in your favor, I would still report the bank to the FDIC, they could be fined a lot of money, a lot more than your disputing.

Hope this helps.

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