DirecTV - Satellite directv refused to send my refund elk grove village, Illinois

 I am a very dissatisfied new customer with Direct TV.   On August 16, 2009 I place an online order with Direct TV mistakenly, I ordered a DVR player I did not need but they are charged my credit card $108.90.  I called the next day and was told I will get a refund in 3-5 days.  Well it is September 8, 2009 and I still have no refund.  I have called about five times and emailed about four times.  Each time I emailed I am told wait 3-5 days.  To add insult to injury they are billing me $59.99 due on September 10,  2009.  I am a single mom and switched from Comcast because they were cheaper.  The $108.90 they removed from my account was for grocery money for my family.  I don't have the $59.99 to pay them on September 10, 2009 because I will need to the money from my refund to pay them.  I don't understand why they would keep a customers money like this.  Why they  would commit.  I am going to write a letter to the Illinois States Attorney Office because I am sure what they are doing is illegal.    I had several co-workers who were going to switch from Comcast to Direct TV if I liked it, needless to say I told them to stay with Comcast.  I called today and spoke with a supervisor in the refund department who yelled at me and hung-up.

Direct TV is the worst company in the world.

You should be ashamed.