I have experienced multiple issues with Directv. Let me list just a few of the problems I have experienced with this company.
This month (1/09) I called Directv to downgrade my service. I asked them to shut off one of my receivers upstairs. (The television broke upstairs). They told me they would send out a box and mailing information to send back the receiver. I am still waiting for this material. I will try calling them again to find out when I should be receiving this material.
In addition to this problem, I have experienced multiple issues with my receivers. The receiver I am wanting to send back completely reset itself several months back. It went back to the beginning when you are first installing directv. I tried on several different occasions to get through to them at their "generic number". I went through their automated system. Eventually, the system told me they were experiencing high call volumes and to call back later or go to their website. Then the system hung up on me. Finally, after writing the BBB and complaining they called me. The person on the other end was not helpful and had no idea why the issue occured. Her answer to the problem was that there was a new update that should fix the problems. This is just one example of poor customer service.
I have also had multiple problems with the HD Receiver. It has frozen up on several occasions. There have been multiple times where I had to turn the power off to the receiver to reset the receiver. This has been a huge waste of my time. In addition, I have had "technicians" come out to our house on a couple of occasions. During one visit, the technician had to replace the small piece that hooks to the back of the receiver. Prior to him coming out none of my HD local channels would come in on the receiver. Not that it matters, but this occured during football season.
If this wasn't enough I have had installation problems with directv too. When I first had the service installed the "installer" asked me where I wanted him to install the Dish. I told him the roof of our house. He then told me that was a problem because he didn't have a latter that would reach.
He then offered to put the dish on a wooden stake in the yard. I explained to him that I was getting married the following week at our house and did not want the dish out in the yard during our wedding. He promised he would come back and install the dish on the house prior to my wedding. No one showed up.
I have never experienced so many problems with a company in my life. The worst part is directv in my opinion doesn't value its current customers.
Bill
Indianapolis, Indiana
U.S.A.