Williams
  • Report: #32431

Complaint Review: Dish Network/Echostar

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  • Submitted: Saturday, October 12, 2002
  • Last Posting: Saturday, January 03, 2004
  • Reported By: — Grovetown ga
Dish Network/Echostar
Littletown, Colorado Nationwide U.S.A.

Dish Network/Echostar ripoff thieves; victimized many consumers Nationwide Worldwide


1Author 0Consumer 2Employee/Owner

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1998 December - bought satty system from Dish Network distributor in Jacksonville, FL. System worked well under normal weather conditions: clear skies. 2001 March - system worked well until screen began to "blink", even during clear skies. Called Dish Network tech dept. They just told me the to do basic troubleshooting stuff listed in the owners'guide that I already read/performed with no positive results.

2001 December - problems got worse and no one in the Tech dept is corageous enough to actually tell me what is going on with the system. Made numerous calls. Most times the person in the Tech dept was actually a part-time high school girl reading to me the owners guide troubleshooting stuff. Nice....!

Late December 2001 - Finally one of the guys in trhe Tech Dept actually told me what was wrong with the system. This guy knew his stuff and I think he is the one in charge of a tech dept that is composed of rookies, bozos, high-schoolers, etc. 2002 January - After a hot/long battle over the phone with the Customer Service of Dish Network agreed, upon my hot request, to end my services.

I subcribed to cable. 2002 March - I left for a 7-months business trip to Europe. Believed-or-not: These guys (Dish Network) did not ternminate the satty services, send the bill (fraudulent) over to a collection agency, and the worse: damaged my credit record with a totally fraudulent bill.

2002 October - I contacted Dish Network and they totally denied any knowledge of my numerous calls to their tech dept/Customer Service. Of course, they are crocks and practice these fraudulent/coercive tacticts DAY and NIGHT. They got a 24-hrs ripoff system established.
Summary: Dish Network will lie/deceive you all about their services. Their tech dept is poor.

The management instructed them, tech dept, to tell customers anything but the real problems associated with the systems just because of their fear to lost the account. I am just a simple American citizen, victim of these moguls; but one of this days THEY will experience some kind of justice up in their.....

J
Jacksonville, Florida

This report was posted on Ripoff Report on 10/12/2002 7:15:08 PM and is a permanent record located here: http://www.ripoffreport.com/satellite-companies/dish-network-echosta/dish-network-echostar-ripoff-t-9fq2b.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Ex-Employee

I used to work for dish network and can tell you what is going on with your equipment

AUTHOR: Arron - Pittsburgh (U.S.A.)

SUBMITTED: Saturday, September 20, 2003

I worked for dish network sometime ago but, I do know that there are problems with their equipment that still go on today. The company calls it a watch dog. It is some problem with the equipment that basically renders it useless. Your screen will flash or the system will not turn on anymore. One of the other problems with the equipment is that it can also order pay per view events and add them onto your bill without you even watching them. And of course, the company's policy is you have to pay for all pay per view movies because they are supposedly hard to order. Meaning, you have to go through a series of on your remote to actually order a movie so no one can say they did it by accident. This so called watch dog problem has caused many dish network customers hundrends of dollars on their bills each month for something they really never ordered. If you actually get a rep that knows what they are doing, they will lead you through a series of screens that will give you a grid type of page with about 12 sets of numbers, I believe if the number is over 7 that means that system is really not going to ever work right again and they need to send you new equipment. Of course this does not happen until the warrenty expires on the equipemt and you have to pay for it. Also, some people get back equipment that is not compareable to what they used to have, meaning they usually get a really shabby cheapy modle. And the system can go out in either rain or shine. Just wanted to let the consumers know what they are paying for
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#2 Ex-Employee

Previous "Ex-Employee" doesn't know what watchdogs are

AUTHOR: Steve - Denver (U.S.A.)

SUBMITTED: Saturday, January 03, 2004

Note: don't take this as a defense of the company. I have more to say about their poor practices and training, but it will be in another "rebuttal" section.

The watchdog counters in dish equipment are there to let techs know there is something wrong with the equipment. Every time something goes seriously wrong with the receiver, it will increment the counter by 1. The watchdogs don't *cause* problems, they let you know when problems are ocurring. Usually techs can fix the problem, but when the watchdog counter gets too high, that means the machine is having constant trouble and will probably need to be replaced.
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