• Report: #515357

Complaint Review: XM Radio

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  • Submitted: Monday, October 26, 2009
  • Last Posting: Tuesday, March 30, 2010
  • Reported By: Pat — Homer Glen Illinois USA
XM Radio
1500 eckington place, ne Washington Illinois 60491 United States of America

XM Radio XM has sent me a collection notice for service I never agreed to. Washington, Illinois

*Consumer Comment: BBB


2Author 1Consumer 0Employee/Owner

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How do I effectively fight an unfair collections claim? 

I have tried numerous times to cancel XM Radio. I have been using their service since 2005. I always renewed my yearly contract. I kept a credit card on file. In 2006 I bought 3 additional radios for family. In 2008 I choose to only renew my radio and cancelled the others. I requested that xm only charge renewal for the original radio. 

They charged me for all of them. I could not remove my credit card from the account when I went to my profile. I cancelled that card and called them and told them I would not renew for 2009. They were going to cancel my service on the spot. I told them I deserved the rest of my contracted service and they could cancel me at the end of my term. They said they could not do that but they could give me 3 months free. 

I said OK. At the end of that period I received a bill. I called and told them that was a free period since they over charged my credit card. They continued my "free period". I removed my radio and ignored their letters since they always had the same response.

I kept getting bills for approximately $25 and requests for my credit card. They told me they were inactivating my account. Then they sent me 2 letters. One asking me to give a credit card the other telling me they were sending me to collections. I called again and asked them how could they send me to collections for 93.91 when I never renewed. They said when I renewed for 1 year there was some fine print that claimed I would pay a deactivation fee if I didn't remain a client for 2 years. Never mind I was a client since 2005. I told them there was no why I would pay that bill.
I realize that is a small amount to ruin my credit rating over. I think they count on that. I feel I am being shaken down. I have unfortunately thrown away all the letters I received. I couldn't imagine they were going to do this. I thought they were just bugging me to resubscribe.


What choices do I have? Thank you.

This report was posted on Ripoff Report on 10/26/2009 10:48:03 PM and is a permanent record located here: http://www.ripoffreport.com/satellite-companies/xm-radio/xm-radio-xm-has-sent-me-a-col-2fff6.htm.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

COMPLAINT ABOUT XM RADIO

AUTHOR: pat - homer Glen (USA)

SUBMITTED: Sunday, March 28, 2010

I Haven't received any letters from them lately. They still send me emails as if I am still a customer updating me on their programming. The issue is not resolved.
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#2 Consumer Comment

BBB

AUTHOR: Geminideb - Broomfield (U.S.A.)

SUBMITTED: Tuesday, March 30, 2010

Heads up...I had an issue I was fighting with XM Radio for a little over a year.  I finally gt disgusted, closed my account, but I filed a claim with the Better Business Bureau.  Within one week, I received an e-mail from the BBB saying they were forwarding my complaint to XM Radio for resolution and the very next day I received a call from XM Radio and the issue was resolved.  I would recommend you file a complaint with the BBB rather than going through this aggravation.

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