• Report: #571065

Complaint Review: Dish Network - Echostar

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  • Submitted: Wednesday, February 17, 2010
  • Last Posting: Wednesday, January 26, 2011
  • Reported By: djsdhicks — Hartwell Georgia United States of America
Dish Network - Echostar
Internet United States of America

Dish Network - Echostar EchoStar Terrible Customer Service Internet

*UPDATE Employee: David, This is Dan Busa with DISH Network, I would like to apologize for the experience you've had. I would tend to think that the problem may have been a hardware or installation issue, not a receive


1Author 0Consumer 1Employee/Owner

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Dish Network has sent us five to six refurbished DVR, HD receivers over the last couple of years. The receivers continually quit working and Dish Network refuses to send a new receiver. We have had tremendous interruptions in service, and the company appears to care very little about customer satisfaction. We have used them for close to 10 years now but with an upcoming move, we will definitely move back to cable. Our monthly bill is in excess of $100 and yet, the company still refuses to send us "junk" that eventually breaks down.

David

Hartwell, GA

This report was posted on Ripoff Report on 2/17/2010 8:08:06 PM and is a permanent record located here: http://www.ripoffreport.com/satellite-dish-companies/dish-network-echosta/dish-network-echostar-echos-64f8e.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

David, This is Dan Busa with DISH Network, I would like to apologize for the experience you've had. I would tend to think that the problem may have been a hardware or installation issue, not a receive

AUTHOR: DanB@Dish Network - Englewood (USA)

SUBMITTED: Wednesday, January 26, 2011

David, This is Dan Busa with DISH Network, I would like to apologize for the experience you've had. I would tend to think that the problem may have been a hardware or installation issue, not a receiver issue. I would like to inform you that we are sorry to see you go and welcome you back anytime.

Daniel Busa
DISH Network Customer Service


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