Incident
I purchased a satellite radio for my girlfriend for Christmas. To activate i called Sirius and paid appox $125 for 1 year of radio service. This service has no contract or term limit and can be cancelled at anytime. Approx six months later i purchased another radio for a different car. I called sirius and they told me they would add the second radio for an additional $6.00 per month payable upfront semi-anually. Approx 3 months later my radios stop working, i called and they told me they were sorry and they made them work, this kept happening about every week and i would call and get the same response. Recently i called them for the last time and asked them why my radio did not work - The customer care rep told me...because i did not have a valid credit card on file with them. I explained that i always pay upfront and they did not need a card number. The customer care rep told me i had to have a valid card on file before he could turn my radio back on. both the rep and myself agree, i do not owe them any money but i have to have the card on file so it can automatically renew next year. I told him i was unhappy with the service, and once i heard the new inflated price, i told him to cancel my service, since their is no contract. Customer rep said ok and we ended the call.
Damage Resulting
Now a collection company NCO is harrising me to pay the $78.00 or they will damage my credit. I tried to contact Sirius and they agree with the above info, but say they can not do anything about it because it was sold to a collection angent. I refused to pay for something i did not get. I have not paid and my credit is being damaged. Is there somebody that can help protect consumers from bully gaint companies that have no regard for the law? I will never do business with SIRIUS again and i continue to tell everybody i know how shady they are.
Xport Networks, Inc
Auburn, California
U.S.A.