Let me introduce myself, I am John Peters, Managing Director of Linesave UK Ltd.
Unfortunately we believe that a competitor of ours is repeatedly writing these reports in an attempt to attract customers that we are both quoting.
In response to their latest claim:
Linesave UK Ltd has a full CRM system which tracks all customer queries, so it is not actually possible for a customer to make contact with us and not get a response. The system automatically informs the customer about the progress of the query.
Linesave UK Ltd does not use third party collection agencies if a client does not pay an outstanding invoice and we have been unable to settle their outstanding debt. Linesave UK Ltd attempt recovery by way of County Court Summons. This way it keeps the costs low to both parties and is heard in court, if Linesave UK Ltd did not deliver, we would not win the case.
Linesave does not automatically re-charge credit cards. This is against the terms of our merchant agreement. To do this we would need:
(1) The client’s permission to process card payments on an ongoing basis or the client could perform a ‘charge back.’
(2) A recurring charge merchant account. Neither of which we currently possess.
In the event that any of our clients are unhappy with the service that they receive from Linesave UK Ltd, as Managing Director I am always informed of the situation. I can categorically assure you that I have had no contact with a ‘Jim’ from Kidderminster.
The alleged client that has written this report we are quite positive does not actually exist. Unfortunately, we believe this report to have been posted by a competitor of ours attempting to tarnish our name. This is now the fourth report, seemingly posted by the same organisation, to be posted on this website, identifiable by the similar titles, lack of fact, and even the repeated poor spelling and grammar.
We could very easily smear our competitors too with false reports, but that is not the way that we believe business should be conducted. Linesave UK Ltd prides itself in having a market-leading product, and so all I ask is that if you are looking for our type of product and have been directed here by a competitor of ours, why not take advantage of our free live product demonstration and take up a few references from clients of ours? I can even supply you with emails from clients thanking us for refunding them!
You won’t be disappointed. You could even take it one step further and visit us at our Shrewsbury head office, and then you can see for yourself what our team of 40+ professionals do.
If you have any other questions please do not hesitate to contact me personally. The writer of this report has been kind enough to list our contact details.
John Peters
Managing Director
Linesave UK Ltd
johnp@linesave.co.uk