Alarm Associates Richard with Alarm Associates, Columbia, South Carolina: Doesn't adhere to his contractual agreements, and creates bogus complaints when his campaign is cancelled due to non-payment! Columbia South Carolina

On 3/4/08, Richard of Alarm Associates contracted to receive 20 appointments through my company, for a total amount of $1,800; plus an additional $1,050 for a datalist. This $2850 was to be paid in 6 weekly installments, the first 5 for $500.00 the 6th for $350.00.

Starting with the very first payment, Alarm Associates was late on making payments. However, as a courtesy, we ignored this, and began working on this campaign after the first 2 payments were received. We developed a datalist, developed a script, downloaded Do Not Call lists, verified legal compliance, trained marketers, etc. Following the 3rd payment, we began calling on this campaign.

During our time spent calling this campaign, we generated 14 appointments. Of those, 7 fell out during our re-confirmation process. The other 7 were forwarded to Alarm Associates.

Of the 7 we sent, 2 apparently "no showed" and 1 wouldn't allow Alarm Associates to enter the premises. We credited these appointments. The remaining 4 were never mentioned as being "bad" appointments until an email sent by Richard on 5/28, at which point he stated that all seven were bad. During that same email, Richard threatened to report us to the better business bureau. It is interesting to note that this email was sent at the same time that we had suspended his campaign for non-payment.

Director of operations
Linthicum, Maryland
U.S.A.