Apx Alarm/ Apex Alarm/ SAI Alarm/ Castlerock Alarm **Deceptive sales tactics** Wouldn't take no for an answer** Had installers come within minutes!!! West Provo Utah

PLEASE report them to the FEREAL TRADE COMMISSION at 1-877-FTC-HELP.
The FTC cannot do anything without MANY reports.

As others mentioned, the salesman came at dinner time on 6/21/08. I said I wasn't interested, but he wouldn't leave until I said yes. I realized that once the system was installed, I'd be entered into a contract. I'd signed just to get the salesman to leave, intending to cancel immerdiately. But he must have been texting the installers, who rang my doorbell. The salesman let them in & promptly left.

I screamed at them to leave & stop drilling. I was told by the salesman that the unit just "sat on top of my door frame". I told them not to touch my phone line, they did & my phone no longer worked. Prior to that, I told them I'd call the police if they wouldn't leave so they blocked me from my phone.

When they left, I called the company complained about this & asked the representative to send them back to uninstall, but "they were done for the day". I read the contract & knew I had 3 days to cancel. The rep said they never receive cancellations on time. I unplugged the system, took out batteries, etc. I completed the cancellation form & wrote a letter. I faxed it from 6 different places & went to the post office & sent 2 express mails, 2 delivery confirmations, & 1 signature confirmation. I called my bank and closed my account. I filed complaints with the FTC & Better Business Bureau in UT.

They got all my cancellations & removed the eqiptment several days later.

Several days ago, I got a letter from Telecheck & TRS (debt) Recovery Services. I'd been receiving odd phone calls just stating my name & a number. The number matched the number on the debt collection letter. They stated I owed a $39.99 monthly fee & a $30.00 bad check charge & that they'd reported me to all banks, credit unions, credit reporting agencies, etc.

I spent over $30.00 faxing them proof of all the faxes and mail 'd sent over a year before cancelling my contract the same day I'd entered into it.

I called the FTC & updated my report. Obviously they are more than unreputable.

PLEASE call or go online & file a report with the FTC. We need to get this company, who now has new names, to get put out of business.

Kathy
Reading, Pennsylvania
U.S.A.