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  • Report: #502729

Report: Castlerock Security Inc - APX Alarm Services - SAI Security

Reported By: Texas Jesse (arlington Texas)

USA

Castlerock Security Inc... APX Alarm Services - SAI Security APXALARM - anderson, crenshaw & associates, llc Is Castlerock security"aka"APXALARM "aka"anderson,crenshaw & associates above the law?? arlington heights, Illinois

*UPDATE Employee... Response by Anderson, Crenshaw & Associates LLC

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Castlerock Security Inc - APX Alarm Services - SAI Security

2101 s arlington heights rd.
arlington heights Illinois 60005
United States of America
Phone:  8662390730
Web Address:  

Category: Security Services


Submitted: Thursday, October 01, 2009

Last posting: Monday, February 01, 2010

I know who you are Brian, see you there.June6-06-09 I signed a contract with APXALARM for 36 months at a outrageous monthly payment,you learn from your mistakes,with automatic withdrawal payment from my checking account.


I fullfilled my obligation with APXALARM and switched to Pinnacle security. At this time I was contacted by castlerock security telling me I owe them another years payment according to the renewal clause in the contract. On June6-09 my contracted ended.


According to the law in Texas and Illinois, during this time period these folks should have been contacting me within a specified time before renewal time and this never happened, When I questioned this, and asked if I could get proof that they had sent notifications before hand, I was told no, they didn't have proof. Surely someone would be accounting for an expense for a maling to customers or then again maybe not(SCAM). Another Time when I questioned these folks about this matter I was told by an employee that they don't have to abide by that law, I assume in any state they operate in, Texas,Illinois or any other.So why is that law there if they don't have to abide by it??


Now comes Anderson,Crenshaw & Crooks, "aka" castlerock security, threating to trun me into the credit bureau, calling at all times, sending letters, they have spent more on letters and phone calls then what I owe them which is nothing. IDIOTS!! As far a credit rating, go ahead, more fuel for the fire.  




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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee
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#1
Employee
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POSTED: Monday, February 01, 2010

My name is Jared and am the Dispute Coordinator for Anderson, Crenshaw & Associates LLC.


I have been working within the legal departments of three different collection agencies over the past 14 years.  I can say that it is unfortunete that many accounts placed for collections are because the consumer may not understand or forget the full term of his/her contract.  It is a common situation.


Regardless, we are able to assist you at resolving the matter amicably.  Please telephone me to discuss this matter.


My contact number is 214-368-2980 ext 3309.


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