• Report: #394818

Complaint Review: Safe Security

Featured Ripoff Reports

Past Featured Reports

Ripoff Report Corporate Advocacy Program
Help support Ripoff Report. Donate today.
Ripoff Reports Legal Ads

Ripoff Report Legal Directory

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tuesday, November 25, 2008
  • Last Posting: Monday, March 16, 2009
  • Reported By: — Alexandria Virginia
Safe Security
2440 Camino Ramon, Suite 200 San Ramon California 94583-5164 U.S.A.

Safe Security Do Not Believe In What They Tell you! San Ramon California


4Author 0Consumer 0Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Arbitrate
    Set The Record Straight!
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
It seems no matter what you do you can not cancel this monitoring service. I called and was told I could if I sent a fax to "Customer Service" before the 3 month payment was exspired. I sent the fax on the date I was required a month before my next quarter bill. Guess what I got another bill again for the next quarter. I called customer service which should be called "On Hold Forever" they had no record of my fax or any information concerning my request. What does it take to cancel a service? They lady went off for their 30 minute break and came back with you can not cancel because you renewed in August of this year. I never renewed any thing or signed any thing and I was told when we started this monitoring service in 1994 we could cancel at any time. Why was I told the first time on 10/07/08 just fax with your signed cancel request?

Find another monitoring service, so you may pay more but a least you do not get customer service when you call.

Rick Virginia
Alexandria, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/25/2008 5:28:55 AM and is a permanent record located here: http://www.ripoffreport.com/security-services/safe-security/safe-security-do-not-believe-i-y964c.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Safe Security

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Arbitrate
Remove Reports?
No! Better yet! Arbitrate to set the record straight!
REBUTTALS & REPLIES:
4Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

Cost to Cancel Service

AUTHOR: Rick virginia - Alexandria (U.S.A.)

SUBMITTED: Monday, December 01, 2008

I just received a letter, dated 11/25/08 from Safe Security stating I owe $313.83 dollars to cancel my service. I called Safe Security on 11/24/08 after I received a bill for next quarter, I was told I had to pay through August 2009 before I could cancel. This is after I was told on 10/07/08 my owed nothing because I cancelled before my the next quater started. What was nice about the letter they included a copy of my original aggreement which stated it was no longer in effect as 1999. No where did it state Safe Security could just change as they wished after 1999. Is this a rip off or what?
Respond to this report!
What's this?

#2 Update By Author

Please Contact this Better Business Bureau about Safe Security

AUTHOR: Rick virginia - Alexandria (U.S.A.)

SUBMITTED: Friday, February 20, 2009

Here is the site: http://goldengate.app.bbb.org

If I am not allowed to send this website in this update it is the Better Business Bureau in the San Francisco Bay Area, Oakland, California. I currently have a compalint open about Safe Security and they admit to nothing wrong. Maybe if enough of us start complaining some thing will get done. Oh, paid the $313.83 to get them off my back. I got tired of the daily phone calls and leaving messages about no alarm monitoring and how dangerous it could be on older people like wife and I. So please all of you get a chance to complain do it, this is the only way to drive these people out of business or into some kind of compliance.
Respond to this report!
What's this?

#3 Update By Author

Well No Word or Cancellation From From Safe Security

AUTHOR: Rick virginia - Alexandria (U.S.A.)

SUBMITTED: Monday, March 16, 2009

After I cancelled my contract with Safe Security they told me I would receive a mailed cancellation form, well still waiting. This is what I have been saying about their customer service which is non-existent, never was! I am tired of calling and waiting on hold for all most an hour for some one who does not know. Please find a better security company, you may need to have a good one.

My dealings with the Better Business Bureau is an up hill battle, but they have my complaint, now every please join me!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Ripoff Report Verified Safe

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory