4 months ago, I moved to Argentina.
N0, I did not know the exact weight, I said 15 boxes and their exact measurements, contents, and a futon bed. Final price- $635, arrival in 20/ 30 days, includes paperwork at pick-up.
After they received my boxes, I received final invoice- additional charge= $980. I was in Arg. and had no choice. At end, shipped 21 boxes. Shipped 5 addt'l boxes more than quoted. Doing the logical equations, added 25% more, and 25% of $635 is around $160,NOT $980 MORE. Shipment went from $795 to $1,615.30.
2 months later, had no reply from them after emailing Josh 2x. I called and the boxes arrived 10 days ago! I met with the receiving co. rep, now I owe her $360 more for the paperwork and $400 for a month's worth of storage because I was not at the port on arrival all due to OSI's deficiency! Josh had told me he would contact me 2 days prior to arrival.
On a scam website, after 10 minutes of posting my experience, immediately started receiving phone calls from OSI in middle of night, 3/ 4 am. Employees started calling me nonstop 10x within the first 24 hrs, leaving messages wanting to talk to me to find a solution. First message was calm but became aggressive and threatening. 25 phone calls in a short amount of time, begging for me to stop posting negative comments to the public. Josh said I was ruining his rep. and that all the other negative posts from other people were false. Josh had actually told me from beginning that he had never encountered anyone having to paying any fees when shipping to Argentina! Of course now, he says he never said that and claims he said the opposite. hmmm... First, they sent me a offer of $500 settlement and then 20 minutes later, I receive another email with an offer of only $250 settlement with an apology for sending the first one as a mistake! What is going on there??? I then sent them an email with a counter offer and then they counter offered me but then when I wrote them back to finally accept it, I never heard from them again!! Very Sketchy and Extremely Unprofessional company... if you want a more detailed explanation of what happened, I can send to you... this is only a abbreviation... shocking way of conducting business!!
Highaltitude
Battle Creek, Michigan
U.S.A.