• Report: #502543

Complaint Review: Wraps by Keith / Country Press

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  • Submitted: Thursday, October 01, 2009
  • Last Posting: Wednesday, July 13, 2011
  • Reported By: Joe — Wallingford Pennsylvania U.S.A.
Wraps by Keith / Country Press
pennell rd Lima Pennsylvania United States of America

Wraps by Keith / Country Press Country Press Truck not wrapped properly and they refused to fix it. Lima, Pennsylvania

*UPDATE by author: It took 3 Years to come up with that?!?!?!


2Author 0Consumer 1Employee/Owner

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I hired Keith at Country Press / Wraps by Keith to wrap my tow truck. I had Keith design a wrap, which I had signed off on. Plus Keith had me sign an agreement that I would only judge the finished product for 10 feet away.

I stopped by the shop while Keith was wrapping the truck and noticed that there was no one there helping him, (it clearly takes two guys to make sure the wrap goes on strait) I told Keith that I would be willing to help him to assure the finished product would be correct, but he refused my help. At that time I started to inspected the truck and notice several areas that were not even. I meantioned all these areas and was told by Keith that they would be corrected by the time the job was done.

I recieved a phone call about two days later stating the truck was finished and I could pick it up. When I arrived at County Press I was completely shocked by what I found. The front of the truck was completely uneven, one side was about a foot higher then the other, the back of the truck where the company name is, was on an extreme angle(looking as if it was going uphill) the grey area on the top portion of the truck looked as if someone had taken a paint brush to it (lines in wrap) name on the front doors didnot match up to the other door. Some many things are wrong, I can't even list all of it.

I stood atleast 20 feet away to judge it and it looked just as bad as if you stood in front of it. I complaind and asked them to fix it, while they agreed that it didnot turn out correct they would not fix it unless I paid again (the full amount) and they stated that even then they would not guarentee that it would look any different. I asked them to remove the wrap, because it looked better before, and they informed me that it could not be removed.

Now I am out the money I paid for the job, and my truck looks horrorable, and theres nothing I can do about it. The wrap is now peeling away in places, and it was only done a few months ago.

This company knows NOTHING about wrapping a vehicle.....DONOT take anything to them and have them wrap it......no matter how bad you thing it looks NOW, Keith will only make it look WORSE!!!!!!!!!!

 

 

This report was posted on Ripoff Report on 10/1/2009 8:31:54 AM and is a permanent record located here: http://www.ripoffreport.com/sign-shops/wraps-by-keith-count/wraps-by-keith-country-press-42498.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Look at the before and after photos and you tell me who is a rip-off

AUTHOR: Vehicle wraps by Keith - Lima (United States of America)

 I installed this wrap and I would just like to start of by saying I have never dealt with anyone as rude and impolite as this group. They did not politely bring up any complaints, they stormed through our front door yelling and screaming. One of our employees had phone in hand ready to call the police the screaming and yelling from them was so bad. The back was reprinted and fixed on my end with in the same day, as for the front, he was told from the beginning, the extreme contours of his fenders were going to be a problem and the chances of them both being even from one side to the other were slim. As for it being a foot off... I can only say that their judgement is very far off. The fact that he never did pay for the wrap (only a small deposit) and it is now going on 3 years and he is still driving around with it on, must have not been that bad of a job. We tried, and nothing we could have done would have pleased them.This is a clear case of someone trying to scam his way out of paying his bill.  As for his statement that I said the wrap could not be removed is a Lie. The 3M vinyl we use is removable at any time and we advertise this very well. This truck went from looking like it was on its way to the junk yard, to looking like a new truck. After our horrible experience with Raven's Towing, his false complaints do not surprise me at all. Quote from Raven's Towing, "Keith will only make it look WORSE!!!!!!!!!!" Please view the before and after Photos and tell me if this Complaint is true.  http://www.flickr.com/photos/65188058@N04/

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#2 Update By Author

It took 3 Years to come up with that?!?!?!

AUTHOR: Joe - Wallingford (U.S.A.)

Keith did a great job at only showing the side of the truck. Where is the front of the truck picture to see how far off the print was? Keith didnot fix the back I had to fix it the night I pick up the truck in my driveway. I did not just walk into the office screaming, I call asking for Keith to come outside to discuss the way the truck looked. Both Keith and his Father arrived stating it came out good, when I pointed out the foot difference on either side of the grill his father made a joke stating that it made my fleet look bigger, I did not find that funny. As far as paying a small amount I paid for over half the job (purchase of materials, plus to get started) When I asked them to fix it I was told it would be difficult to fix and they would need me to pay the remainder of that job plus more money to pay for all new materials. As far as them calling the cops, they threated to call the cops because I refused pay the rest of the money they felt I owed, not because I was screaming because so where they. I told them to call the cops so I could have a police report for when I took them to court over matter, all of a sudden they didnot want to call anyone!!!! Yes the wrap is still on the truck, I did my best to make it look better, I am a small company that had to save the money for the wrap. I haven't had the chance or money to have it fix RIGHT!!!
As far as the picture Keith put up to "try to prove some point" I welcome anyone to come personally and view the work Keith did on this truck!!!!!! Before taking your vehicle to Keith PLEASE CALL ME AND LOOK AT MY TRUCK #610-203-9238  And remember the pretty truck that sits on display at the shop wasn't ever wrapped by Keith, someone else wrapped it for them!!!!!!!!! I guess we will all have to wait another 3 years to see what Keith has to say next!!!!!
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