Desert Dog Software, LLC. / Pinnacle Cart
4520 N. 12th Street, Suite #100
Phoenix Arizona 85014
U.S.A.
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- Phone: 800-506-0398
- Web:
- Category: Software
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Desert Dog SoDesert DogDesert Dog Software, LLC. / Pinnacle Cart Company refuses to provide bug fixes to licensed customer unless I buy $170 support package. Phoenix Arizona
3Author
0Consumer
0Employee/Owner
I work for a webhosting company and recommended Pinnacle Cart our client because of it's excellent features. The company however, isn't quite honest. They used to promote Pinnacle Cart as costing a one-time fee of $597. Shortly after my customer purchased the software, a new policy was made that forced existing customer to pay an additional $170/year for updates even though they were never told this when originally purchasing the software! (the old Bait-N-Switch?) Since then, my customer has experienced hackers breaking into the cart through exploits in the code. Pinnacle Cart has refused to provide any patches to solve these problems even though we purchased the cart before the new upgrade policy was in place. For $600, you'd hope they would treat their existing customers a little better.
Phillip
Beaverton, Oregon
U.S.A.
Click Here to read other Ripoff Reports on Desert Dog Software
REBUTTALS & REPLIES:
3Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Phillip - Beaverton (U.S.A.)
SUBMITTED: Monday, September 29, 2008
POSTED: Monday, September 29, 2008
After acknowledging our complaint, Mike @ Pinnacle Cart has provided us an update to resolve our software issue. Thanks.
#2 Update By Author
AUTHOR: Phillip - Beaverton (U.S.A.)
SUBMITTED: Monday, September 29, 2008
POSTED: Monday, September 29, 2008
Pinnacle Cart has responded to this issue and provided an update which should resolve the problem we've been having with the cart.
