Yeah! I purchased the one (1) year protection plan! It "ok" for a while, because even though it was detecting things on my computer... little by little my computer was running slower and slower.
So I was online and NORTON ANTIVIRUS' pop-up came up saying, "Norton has detected a virus in your computer. Click here for further information." When I clicked on the pop-up it said that the virus was removed and everything was OK. Yeah right!
Then, right before I'm about to log off I get an "alert" pop-up that states something like: "Alert: (such program's name) is not responding. Msamly.dll should be reinstalled to fix this problem!"
At first I got the pop up twice in a row after clicking on the exit button. Finally I was able to log off.
So now... when I'm turning on my computer, I get this "alert" pop-up constantly! My computer doesn't start as usual, it's all dark and I can't move my mouse unless it's on!
I eventually figured out that when the mouse wasn't moveable I could just click on "enter" to get through as clicking on "ok" on the pop-up. I called their non-American, non-English speaking technicians and with no real proper grammar! BOY OH BOY!
I got to talk to some guy that kept saying "what a wasd thatd sehr?!" I would have to repeat myself so many times as to how Norton doesn't work, allowed a virus in my computer and that they needed to fix the problem immediately!
When he eventually understood me he said that all he had to do was uninstall the Norton system from my computer and reinstall it. He told me this would fix the proble, "for sure"!
To my surprise... he uninstalls the program then he CAN'T reinstall it! I was FURIOUS! I said, "you are not going to charge me $100.00 just to fix this, when it was Norton that failed to come through!"
Because in the past I had gotten a misleading application in my computer and oh yeah... they wanted $100.00 in order for them to fix it! I still don't understand why the hell they charge for the yearly protection plans, if they don't protect for &$!7!
But yeah.. anyways... it didn't make any sense that these illeterate technicians got to act like they knew what they were doing and when they've realized they've made a HUGE MISTAKE won't take any responsibility for it!
So when I demanded to speak with a senior technician and made it clear I wasn't going to pay anything... they said, "ok, a senior technician will call you tomorrow!" Then he immediately hung up.
When I spoke with the senior technician the next day all I was told was that they could not fix it unless they were paid! Even after they were acknowledging that they made a mistake, that Norton didn't come through for it's customer, etc.
They still wanted me to pay them! So I just made it real clear to them that I wanted a refund of my money or have this fixed without charge! They would not fix it for free nor would they refund me my money!
They said all they could do was hold the time of protection I had left and that they could reinstall the system with my left time once I GOT MY COMPUTER fixed due to their mistakes. Then I was hung up on!
Norton antivirus is such a scam! Where are these illeterate people working at?? How the hell do we know if the company itself isn't doing this just to scoop up and additional $100.00 from each customer?!
We don't really know this company too well! Everyone should really stay away from it!
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
