• Report: #520478

Complaint Review: Wild Tangent Wildgames

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Friday, November 06, 2009
  • Last Posting: Saturday, November 07, 2009
  • Reported By: cdc63 — Carpinteria California United States of America
Wild Tangent Wildgames
18578 NE 67th Court, Bldg. 5, Redmond, WA 98052 Internet United States of America

Wild Tangent Wildgames HP Wildgames Unauthorized credit card charges, long subscriptions with no way to cancel, no phone support Internet


1Author 1Consumer 0Employee/Owner

Respond to this Report

  • Respond to this report!
    What's this?
  • Also a victim?
    What's this?
  • Repair Your Reputation
    ...the right way!
    Corporate Advocacy Program
I purchased an HP desktop computer in late 2007.  In early 2008 I clicked on a pre-installed Wildgames icon and played sample games with my 7 year old son.  To play more we needed to buy coins.  So I went to the Wildtangent website and bought what I thought was a ONE TIME purchase of coins for $6.99.  Several months later I looked at my bank statments and realized I was being charges $6.99 every month.  The only way this company allows CUSTOMERS to contact them is by e-mail....no phone support (first red flag).   Via e-mail I explained that I was not aware it was a subscription but they would not refund the charges.  By this time I paid for a full 6 months and tried to cancel throught their web site and could only do so if I bought the remaining coins on a ONE YEAR subscription!  They refused to cancel unless I paid this amount - unbelieveable.  And once cancelled I couldn't use the coins!  When I realized they were going to charge me for another 6 months of coins to officially cancel no matter what then I cancelled my credit card.  Present day:  I have two new charges on my NEW credit card for wildcoins - both charged within 2 weeks of each other - so its not for a monthly subscription at that interval.  I don't know how they got my new credit card number - this is incredibly devious of them and completely un-authorized.  I have files a dispute with my bank and have e-mailed Wild Tangent once again asking them to reverse the charges.  This is a nerly 2 year saga for buying what I thought was $6.99 worth of coins in early 2008!  I suggest HP's management sign up for these games themselves and see what they are promoting.  HP's customer retention is being damanged by these weasels at Wild Tangent. 

This report was posted on Ripoff Report on 11/6/2009 9:29:18 AM and is a permanent record located here: http://www.ripoffreport.com/software/wild-tangent-wildgam/wild-tangent-wildgames-hp-wild-9aa97.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Wild Tangent Wildgames

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Address & Phone no.

AUTHOR: HPsuxALOT - (USA)

Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.