Blue Track Sean Glasser has not refunded our $1376.00 despite his many promises to do so. Jersey City, New Jersey

We finally got our money back.  Hopefully this guy has learned a lesson about doing what he says he will do and provide better customer service.  Not a bad guy, the customer service was just not good.

Customer wanted to save money by purchasing our items and the decals we used to customize them.  We do not normally allow customers to do this as there are special techniques to apply them but allowed them to do this as a special request.

We shipped the same item we had in the past to the customer.  Customer reported problems applying them.  We tried helping them and even spent extra time testing out samples for them, successfully.  After a few calls we both agreed a refund would be appropriate.  We then instructed the customer to return the full order and we would issue them a refund.

We received the items but not the decals.  When we called the customer requesting the decals they tried ardently to keep the decals but get the refund.  We found out they wanted to use them on another item they had.  They finally agreed to return the decals after extensive time and we issued a refund in full within weeks, not a year later as the customer's comment would indicate.  We feel this customer did not accurately portray everything that happened with this order.

We are more than happy to issue refunds to customers and over 10 years have had only one complaint on this website (hers) with 10,000 successful orders.  We also feel Sean Glasser was unjustly picked out because of his position as CEO.  At the time of writing Catherine Ernst (customer) never spoke with Sean Glasser but only obtained his name from employees of Bluetrack when she called in.

We offer this rebuttal to make light of the entire situation that surrounded this order.  We are proud of our commitment to our customers and ethics and would never rip off anyone.