year-old
  • Report: #44594

Complaint Review: Chadwicks, Lerner, Roamans, Brylane Brands

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  • Submitted: Friday, February 07, 2003
  • Last Posting: Tuesday, November 30, 2004
  • Reported By: — Hoover Alabama
Chadwicks, Lerner, Roamans, Brylane Brands
Brylane Home Customer Relations, P.O. Box 8383,Indianapolis, IN 46283-8383 Indianapolis Indiana 46283-8383 U.S.A.

Chadwicks Lerner Roamans Brylane Brands submits customer info to ripoff magazine co Synapse Connect victimized many consumers Indianapolis Indiana


1Author 1Consumer 1Employee/Owner

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Aug 02: Wife ordered something on phone from Chadwicks
Oct 02: People and Time magazines mysteriously begin appearing. No contact info, no bills. We figure it may be a gift from a relative.
Jan 03: $109 charge mysteriously appears on credit card bill. Wife wrongfully accused.
Feb 03: Determine that charge is from Synapse. Call 1-800 number (search this site for their ripoff schemes). Say "addres chnage" to reach a live operator. She tells me that Chadwick's was the source of the order.

http://www.chadwicks.com/chadwicks/help/security-privacy.asp?nav=2&static_link_id=5&cts2%2F7%2F2003+9%3A39%3A05+PM=1&name=cts2%2F7%2F2003+9%3A39%3A05+PM

Chadwick's web page explains that the "Brylane" family of brands routinely provides this info to "Synapse". Of course, the customer is not asked ahead of time. This is an offensive business practice which deserves boycotting.

Brylane: if you read this, I will not buy from you until I read in the news that you apologize, and that you have fired your head of marketing.

T
Hoover, Alabama
U.S.A.

This report was posted on Ripoff Report on 2/7/2003 7:53:42 PM and is a permanent record located here: http://www.ripoffreport.com/specialty-stores/chadwicks-lerner-roa/chadwicks-lerner-roamans-bryla-249ca.htm.

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1Author 1Consumer 1Employee/Owner
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#1 Consumer Comment

This has got to stop! Watch for the extra so called free stuff.

AUTHOR: Tia - Columbus (U.S.A.)

SUBMITTED: Monday, January 12, 2004

Placed an order with Chadwick's Catalog over a year ago and was offered 6 month free trial run on any 2 magazines of my choice. They read off this long list of magazines and I chose 2 of them. I was thinking that after the 6 months, he magazine company would send me notice if I wanted to continue. After this period was up, Magazine Direct retreived my personal account information from Chadwicks and withdrew their annual fee out of my account without any notification from me whatsoever. This is absolutely unacceptable. Chadwick's will never get another order from me. Watch for the extra so called free stuff. It's not worth it. Businesses don't care about the protection of your accounts. Please stop the madness!!!
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#2 Ex-Employee

Magazine Subscriptions

AUTHOR: John - San Antonio (U.S.A.)

SUBMITTED: Tuesday, November 30, 2004

Magazine Direct is supposed to send out a notice 90 days after you place your order for the magazines. The offer I solicited stated that customers could cancel their subscriptions up to 6 months after they placed their Brylane order. It is not a surprise that you experienced this problem. I heard fellow telemarketing agents talk about the Bridgewater, Massachusetts telemarketing center was very lax in their enforcement of the Brylane call guides. They seldom verified customers' contact information and pencil whipped reading the terms and conditions.

Just to let you know when I worked for Brylane (Redcats, Inc), team leaders were required to verify that telemarketing agents read the entire terms and conditions to customers before closing out the order.
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