My name is Greg Smith and I am the owner of Greg Smith Equipment Sales.
Mr. Jeff Gaddie recently bought a Direct Lift ProPark 9 Plus from our company.
Mr. Gaddie has reported that there was freight damage to his lift and Greg Smith Equipment has made every effort to help Mr. Gaddie resolve this unfortunate situation. I spoke to Mr. Gaddie yesterday and he told me that unless we resolved this situation to his satisfaction, he would start "bad mouthing" our company and the Direct Lift product. He listed his numerous credentials as a contributing writer to many magazines and that his influence and expert knowledge in the "car field" would prevent us from selling many of our Direct Lift products. I offered to take the lift back and give him a full refund. We have sold over 50,000 four post Direct Lifts in the last 10 years to 49,999 satisfied customers.
The lift is certified.
The observations and comments made by Mr. Gaddie in his post are not correct. The power unit can be mounted on a column positioned at the left front or the right rear of the lift. I have never had a customer complain about the bolt holes for the wheels. You do not need to cut or notch any metal to assemble the Direct Lift ProPark 9 Plus. The lift does not need to be anchored. The lift is third party certified...enough said. There is a pictorial assembly guide on the Greg Smith web site.
http://www.gslift.com/ Mr. Gaddie has posted other derogatory comments on related web sites.
As the owner of this company, I am disappointed that all of our efforts to resolve the freight damage to Mr. Gaddie's lift have not resulted in positive solution. Our company explains thoroughly on our web site about our freight policy. We are still working hard to resolve Mr. Gaddie's freight issues.
We have many emails that confirm how we tried to help Mr. Gaddie with the freight damage claim and also emails that contain Mr. Gaddie’s veiled threats that if this situation is not resolved, he will start the “bad mouthing”. When we offered to send Mr. Gaddie the factory paint (authentic ROTARY paint) to fix the scratches.....he told us that was not good enough and wanted us to pay $250 for special paint and $200 for his labor to "touch up" his lift. We then told Mr. Gaddie that we would ship him a new runway (freight prepaid). That proposed resolution was also not acceptable.
Greg Smith and his company have tried to resolve this freight damage issue in a professional manner. I have offered to give Mr. Gaddie a full refund if he was that dissatisfied with his purchase.
However, when Mr. Gaddie starts "blogging" about the shortcomings and faulty workmanship of the Direct Lift ProPark 9, he is inaccurate. Once again, the lift is third party certified. If any the members would like to discuss this issue with me, please free to call. At 60 years old, I still love working 60 hours per week.
Mr. Gaddie, please consider this an open letter to you, so that all the members can view how we respond to our customer’s issues. The ball is now in your court. What do you want us to do to resolve a situation that will certainly escalate unless we discuss this (openly)….like “professional gentlemen”….and come to a mutually satisfactory resolution. Thanks for reading this. Greg
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