SMC has unfair practices and false advertising.
When I signed up with SMC for the membership kit, I assumed that I could return the kit for a refund of $25.00 which would be the amount initially paid minus the shipping handling. I thought that was fair. So I got the kit. When I received it, I realized that it was not something I wanted to work with. So one day before the 30 days were up, I sent the box back, (their original box) to the address as instructed on the phone service. I insured it for $100 as instructed as well. To complete the cancellation, I now had to write a letter to the company along with the receipt for mailing the kit back to them.
After a month I received a letter from SMC stating that they have no verification that the package was received. Now, in the meantime, they are deducting funds for a membership that I am not participating in and advised them timely that I wanted to cancel.
So, I had to go the USPS and have them put a search on the package. They could not verify that it was received or signed for because I only insured it. I thought that would be enough. So, now I had to file a claim, but to file the claim I needed proof of the cost of the package. To my surprise, the value was only $49.99.
So, now here's the catch. If the kit is only worth $49.99 and I have made four payments of 39.95 plus the initial 25.00, why can't they deduct the cost of their kit, refund the fees deducted and cancel my membership as I was trying to do from the beginning?
SMC Corp is not an ethical company to do business with. They have dishonest practices. They make it difficult to cancel membership and find reasons to keep you in it when you try. They will give you the run around for your refund. My advice to anyone checking them out is: DON'T DO BUSINESS WITH SMC CORPORATION. THEY WILL RIP YOU OFF.
Rebecca
Rochester, New York
U.S.A.