• Report: #404048

Complaint Review: Coast To Coast Tickets

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  • Submitted: Monday, December 22, 2008
  • Last Posting: Tuesday, December 01, 2009
  • Reported By: — Orlando Florida
Coast To Coast Tickets
275 Guadalupe St. Austin Texas 78075 U.S.A.

Coast To Coast Tickets Purchased tickets for a NFL game and never recieved them. Called for refund and found out the company I gave my information to was not only the middle man and could do nothing to refund me for the tickets I never recieved. Austin Texas

*General Comment: Coast to Coast DOES NOT care about its customers


1Author 2Consumer 0Employee/Owner

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I bought a parking pass online from Coast to Coast Tickets, for a NFL football game, and never received my pass. I contacted the ticket broker at 7:30 A.M. and was yelled at and hung up on because he was upset I was calling so early. After arriving at the stadium I called the broker numerous times and my tickets were never dropped off as guaranteed . After entering the game I was contacted back only one hour prior to kickoff. In turn I had to purchase a new pass and called the next morning to get a refund for my pass. I was informed that the company which I gave my credit card information to was unable to refund my money because they were not the ones who charged it. The broker was responsible for the charge and when I contacted him he refused to refund me and once again acted EXTREAMLY unprofessional saying I would just have to “eat it”. So the website offers tickets of all kind and actually have no tickets and are in turn giving out your personal information and not making you completely aware of this to you have already given it

Klristian
Orlando, Florida
U.S.A.

This report was posted on Ripoff Report on 12/22/2008 3:27:09 PM and is a permanent record located here: http://www.ripoffreport.com/sporting-good-manufactures/coast-to-coast-ticke/coast-to-coast-tickets-purchas-qf5db.htm.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

CTC as an Intermediary

AUTHOR: Amy at CTC - (USA)

SUBMITTED: Thursday, August 13, 2009

I wish I'd seen this post last year when it was first posted, because if there is any broker that we deal with who hung up on a customer and told them to "eat it" we would absolutely like to know that! Clearly that's not a good way to do business.

That said - regarding your second point, we do actually notify customers *before* their purchase is made that we don't actually handle the charge itself. Underneath the area where your payment info is entered, but ABOVE the "confirm" button (so it can't be missed by not scrolling down far enough), it states:

"CoastToCoastTickets.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers."

Again, I'm very sorry you had such a negative experience, and if you still have the broker's info, feel free to email me so I can make sure it's been seen by the proper channels.

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#2 Consumer Comment

Refund Rip Off

AUTHOR: Laker Girl - Los Angeles (United States of America)

SUBMITTED: Tuesday, December 01, 2009

I, too, was given this run around from Coast-to-Coast. In June, I purchased $1300 for two Laker Final tickets. I called them to confirm that if Finals did not go to last game I would be refunded. When I called after Lakers won, Coast-to-Coast said they could not handle this and passed me off to the broker Prestige Entertainment. Prestige refused to give back my money AND has closed their banking accounting so my credit card company could not recoup money. SOMETHING HAS GOT TO BE DONE TO STOP THIS UNLAWFUL BUSINESS PRACTICE.
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#3 Consumer Comment

Coast to Coast DOES NOT care about its customers

AUTHOR: Laker Girl - Los Angeles (United States of America)

SUBMITTED: Tuesday, December 01, 2009

Sending to the "proper" channels does nothing. This EXACT thing happened to me when I purchased very expensive Laker Final tickets. Your company has done NOTHING to help me recoup my PROMISED refund from your broker Prestige Entertainment. Your company has NO follow threw with refunds. Your company only cares about COLLECTING money from your clients. You wash your hands when we need to fight for our refund.
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