I paid for a name & number kit to customize a hockey jersey from this seller back on September 21, 2008. I do know they can take time to make so I waited over a month before E-mailing the seller. I got a form letter stating they were behind. Several weeks later after many complaints, their ebay account was suspended. I immediately filed a dispute with ebay. After getting no response, I escalated it to a claim. Paypal claims that because I waited too long they won't investigate, therefore I was ripped off of $28.79. I filed a complaint with the Better Business Bureau of Chicago on November 30, 2008. The business ignored all all letters from the BBB and the case was finally closed on January 13, 2009.